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- Tasks: Lead customer success initiatives and build strong client relationships across Europe.
- Company: Join Neara, a TIME 100 Most Influential Company, making real-world impacts.
- Benefits: Shape the culture of a growing tech company with a collaborative team.
- Why this job: Drive change in the energy sector while working on innovative digital solutions.
- Qualifications: 10+ years in leadership roles, preferably in customer success or technical account management.
- Other info: Fluency in European languages is a bonus; diverse backgrounds encouraged to apply.
The predicted salary is between 72000 - 108000 £ per year.
Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That’s the real-world impact we create every day at Neara. We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives. We’re not just another tech company - we’re one of TIME’s 100 Most Influential Companies 2024. We’re making tangible differences in communities worldwide. And we’re backed by some of the world’s leading venture capital investors.
Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We’ve built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognized. And now we’re ready for our next chapter of growth.
We’re excited to hire a VP of Customer Success in Europe to lead our growing team and client base from our local HQ in London. In this role, you’ll tackle industry-changing challenges and build influential client relationships while working closely with Sales, Deployment, Product, and Engineering to ensure customers receive maximum value from our platform.
What You Will Do
- Execute the Customer Success strategy for the EMEA region, ensuring alignment with global business objectives.
- Work closely with the sales team to lead the transition and execution of closed deals, ensuring a seamless experience for newly acquired clients from day one.
- Manage the Customer Success and Deployment teams to ensure client work is delivered on time, generating tremendous value, and that this value is articulated clearly to the client at every milestone.
- Manage and oversee a complex portfolio of projects across diverse utility clients, providing senior-level guidance to your team of Customer Success and Deployment staff.
- Develop and maintain strong relationships across client organizations, from technical junior staff to C-suite stakeholders.
- Own the regional retention and expansion targets, partnering with Sales to identify and close upsell opportunities.
- Build and refine the way we onboard, provide value, and measure ROI for complex utility clients.
- Act as the voice of our European customers for the Product and Engineering teams to influence the global roadmap.
- Lead, mentor, and grow a high-performing team of Customer Success professionals and Deployment specialists, fostering a culture of technical excellence.
Who You Are
- 10+ years of professional experience, including 4-5+ years in a formal leadership capacity. You have a proven track record in senior roles such as VP of Customer Success, Head of Solutions, Implementations, Professional Services, Delivery, Technical Account Management, or Strategic Account Management.
- A proven track record of hiring, training, and managing high-performing teams of customer success professionals or technical delivery specialists.
- Experience working with electric utility companies or similar infrastructure-heavy industries is highly valued.
- Prior experience in a fast-paced, high-growth technology company, where you’ve successfully navigated ambiguity and scaling challenges.
- You possess a high technical aptitude. While this is a leadership role, exposure to tools like SQL or Python is a significant plus, as it will help you deeply understand our platform’s capabilities and coach your team effectively.
- A self-motivated thinker who can systematically break down complex technical or organizational challenges into practical solutions.
- Exceptional ability to translate technical concepts for diverse stakeholders, from engineers to C-suite executives.
- Strong project management skills with experience handling complex implementations.
- Fluency in other European languages than English is a bonus (French, Spanish, German, Dutch, Turkish, Romanian, Italian, etc).
What we offer
- The opportunity to shape the culture and operational footprint of Neara’s European business as we scale our London-based operations.
- A front-row seat in the global energy transition, helping the world’s largest utilities mitigate critical risks, improve safety, and build more resilient infrastructure.
- Access to an industry-changing, engineering-grade 3D digital twin platform that is solving the toughest physical-world challenges with sophisticated software.
- A collaborative, transparent, and ambitious team culture where your voice directly influences company strategy and regional expansion.
- Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.
VP, Customer Success, EMEA in London employer: Neara Group
Contact Detail:
Neara Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, Customer Success, EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent projects. When you can speak their language and show genuine interest, it’ll definitely set you apart from the crowd.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate how your experience aligns with the role of VP, Customer Success. Highlight your leadership skills and how you’ve driven value in past roles. We’re talking about making a lasting impression here!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, go ahead and take that step!
We think you need these skills to ace VP, Customer Success, EMEA in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how excited you are about making a real-world impact, just like we do at Neara!
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and leadership roles. We’re looking for someone who can tackle industry-changing challenges, so connect your past achievements to what we’re doing here.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to articulating how you can drive value for our clients and lead a high-performing team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Neara.
How to prepare for a job interview at Neara Group
✨Know the Company Inside Out
Before your interview, dive deep into Neara's mission and values. Understand their impact on critical infrastructure and how they differentiate themselves in the tech space. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Experience
As a VP of Customer Success, you'll need to demonstrate your ability to lead high-performing teams. Prepare specific examples of how you've successfully managed teams in the past, particularly in fast-paced environments. Highlight your strategies for mentoring and developing talent, as this will resonate with their focus on fostering a culture of excellence.
✨Prepare for Technical Discussions
While this is a leadership role, having a solid understanding of technical concepts is crucial. Brush up on relevant tools like SQL or Python, and be ready to discuss how these can be leveraged to enhance customer success. This will not only showcase your technical aptitude but also your ability to communicate effectively with both technical and non-technical stakeholders.
✨Articulate Value Creation
Since driving value is central to the role, prepare to discuss how you've previously translated client challenges into actionable project outputs. Think about specific metrics or case studies that illustrate how you've increased ROI for clients. This will demonstrate your strategic thinking and alignment with Neara's objectives.
