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- Tasks: Help clients maximise the Neara platform's potential and drive impactful projects.
- Company: Join a leading tech company making a real-world difference in critical infrastructure.
- Benefits: Flexible hours, competitive salary, 20 holiday days, and a collaborative environment.
- Why this job: Be part of a mission-driven team solving global challenges with innovative technology.
- Qualifications: Strong communication skills and a background in Maths, Computer Science, or Geography.
- Other info: Opportunities for career growth and a vibrant office culture in Vilnius or London.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT NEARA
Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That’s the real-world impact we create every day at Neara. We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives. We’re not just another tech company - we’re one of TIME’s 100 Most Influential Companies 2024. We’re making tangible differences in communities worldwide. And we’re backed by some of the world’s leading venture capital investors.
Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We’ve built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we’re ready for our next chapter of growth.
As a Customer Success Manager you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times.
You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers.
Some of the things you will contribute to:
- Project set-up and data ingestion
- Configuration or customisation required by the project scope
- Building the model and the respective deliverables required to complete the project
- Coordinate activity with the project team to meet deadlines and quality standards
- Testing and providing final QA/QC of project deliverables before a client is ready to go live
- Collaborate with the Customer Success Manager to ensure Neara’s system is implemented according to project specifications
- Reporting on project status to the project stakeholders
- Providing feedback and recommendations for improvements or resolving issues within Neara’s internal systems
- Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency
- Join customer meetings to demonstrate the implementation of the project
You will need to have:
- Fluent verbal and written communication skills in English
- Background in Mathematics, Computer Science, Geography, or a related field
- Ability to break down problems systematically and develop practical solutions.
- Experience with data filtering, matching, and joining (e.g., using ETL processes)
- Patient and detail-oriented approach to routine tasks
Some attributes we highly regard:
- Self-motivated problem solver who can quickly get to the core of complex challenges.
- Coding skills or a demonstrable interest in development are highly regarded
- Experience with technical project delivery
- Experience with quality assurance processes
- Willingness to travel internationally (Australia, UK, US and India)
- Strong project management and stakeholder communication skills
- Interested in working with 3D data, which is essential for our advanced spatial functions
- Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems.
Some of the benefits we have on offer:
- Significant opportunity for career development and acceleration
- Have a voice in a cooperative, team-driven environment
- Flexible hours and working arrangements
- Competitive salary
- 20 holiday days + 1 day birthday leave
- We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely.
- Office snacks
To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.
Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers, please.
Questions? Email talent@neara.com.
Customer Success Manager (Deployment) - Europe in London employer: Neara Group
Contact Detail:
Neara Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Deployment) - Europe in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Neara on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Neara's mission and products inside out. Show us that you’re not just interested in the job, but also passionate about making a difference in communities worldwide.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle some real-world scenarios during the interview. We want to see how you approach challenges and come up with practical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Customer Success Manager (Deployment) - Europe in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, especially in project management and communication.
Showcase Your Problem-Solving Skills: We love self-motivated problem solvers! In your application, share examples of how you've tackled complex challenges in the past. This will help us see how you can contribute to our mission at Neara.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our online application link! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Neara Group
✨Know Your Stuff
Before the interview, dive deep into Neara's mission and products. Understand how their 3D physics-enabled digital twins work and think about how your background in Mathematics or Computer Science can contribute to their goals. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex challenges. Be ready to discuss how you broke down problems systematically and developed practical solutions. This is crucial for a role that requires a patient and detail-oriented approach.
✨Communicate Clearly
Since the role involves collaborating with various teams across different countries, practice articulating your thoughts clearly and concisely. Use examples to demonstrate your verbal and written communication skills, as these are key attributes they highly regard.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, project management processes, or how they measure success in customer satisfaction. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
