At a Glance
- Tasks: Connect with customers and share your passion for skincare and wellness.
- Company: Join a friendly team at Neals Yard Remedies in Shrewsbury.
- Benefits: Enjoy generous discounts, pension, and 25 days annual leave.
- Other info: Flexible hours and opportunities for community involvement.
- Why this job: Showcase your storytelling skills while helping customers find their perfect products.
- Qualifications: Friendly, approachable, and passionate about beauty and wellness.
The predicted salary is between 20000 - 25000 € per year.
As our Customer Advisor in our Shrewsbury Store, you'll join a friendly team that connects Neals Yard Remedies with customers. You’ll support the Store Manager to maximise sales opportunities by using a warm, caring approach to build lasting relationships with inspired customers. You’ll be part of a knowledgeable and friendly team passionate about sharing experience on skincare, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs. You’ll demonstrate products, including mini‑facials and arm massages, and handle ever‑changing priorities with ease. You’ll be a real people person, naturally friendly and approachable with a caring attitude, and comfortable demonstrating products to customers. This is the perfect opportunity to showcase your storytelling ability to bring our beautiful products to life.
What You’ll Have:
- Friendly and approachable with a passion to learn
- Confident building great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive ‘can‑do’ attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies
- A great team worker who is inspired to deliver great results
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies
- Able to work flexible hours as required
What You’ll Get:
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
Customer Advisor (Shrewsbury) employer: Neal's Yard Remedies
At Neals Yard Remedies, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment in our Shrewsbury Store. Our team is passionate about skincare and wellness, providing ample opportunities for personal growth and development while enjoying generous benefits such as a company pension, employee discounts, and paid community days. Join us to be part of a caring community that values your contributions and encourages you to thrive in your role as a Customer Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Shrewsbury)
✨Tip Number 1
Get to know the company! Before your interview, dive into Neals Yard Remedies' values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples where you've gone above and beyond for customers. Share these stories during your chat to highlight your friendly approach.
✨Tip Number 3
Show off your passion for skincare and wellness! Be ready to discuss your favourite products or therapies. This not only demonstrates your knowledge but also your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team in Shrewsbury.
We think you need these skills to ace Customer Advisor (Shrewsbury)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for skincare and wellness. A friendly tone can make a big difference in connecting with us.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or beauty. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements that relate to the job.
Demonstrate Your Knowledge:We’re looking for someone who’s passionate about our products! Use your application to showcase your knowledge of skincare, wellness, and natural therapies. This will show us that you’re not just applying for any job, but that you genuinely care about what we do.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Neal's Yard Remedies
✨Know Your Products
Before the interview, make sure you familiarise yourself with Neals Yard Remedies' product range. Being able to discuss specific products and their benefits will show your passion for skincare and wellness, which is key for a Customer Advisor role.
✨Showcase Your People Skills
Prepare examples of how you've built relationships with customers in the past. Think about times when you went above and beyond to help someone. This will demonstrate your friendly and approachable nature, which is essential for connecting with customers.
✨Practice Demonstrating
Since you'll be demonstrating products like mini-facials and arm massages, practice these skills beforehand. You could even do a mock demonstration with a friend or family member to build your confidence and ensure you can showcase the products effectively.
✨Embrace Flexibility
Be ready to discuss your availability and willingness to work flexible hours. Highlighting your adaptability will show that you're a great team player who can handle the ever-changing priorities of a busy store environment.
