At a Glance
- Tasks: Connect with customers and provide exceptional service in our Oxford store.
- Company: Join a friendly team at Neals Yard Remedies, passionate about wellness.
- Benefits: Gain valuable experience in customer service and product knowledge.
- Other info: Fixed-term contract until December 2026 with opportunities for growth.
- Why this job: Make a difference in customers' lives while sharing your love for beauty and wellness.
- Qualifications: Friendly, approachable, and eager to learn about skincare and natural therapies.
The predicted salary is between 20250 - 24750 £ per year.
Making a difference to our customers day - everyday.
As our Customer Advisor in our Oxford Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers.
This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
Help us count down the doors on our Advent Calendar, whilst supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.
You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You'll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.
This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
- What You'll Have
- You'll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive 'can do' attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
- Fixed term contract until 31st December 2026
- #J-18808-Ljbffr
Customer Advisor (Oxford) employer: Neal's Yard Remedies
Neal's Yard Remedies is an exceptional employer, offering a vibrant work culture in the heart of Cambridge where passion for beauty and wellness thrives. Employees benefit from ongoing training and development opportunities, fostering personal growth while being part of a supportive team that values high-touch customer service and meaningful customer relationships. Join us to be part of a company that not only prioritises employee well-being but also champions sustainability and ethical practices in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Oxford)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Neal's Yard Remedies.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Neal's Yard Remedies. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Advisor (Oxford)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Neal's Yard Remedies.
How to prepare for a job interview at Neal's Yard Remedies
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Neal's Yard Remedies's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Neal's Yard Remedies offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
