At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships in a vibrant store.
- Company: Join a friendly team at Neals Yard Remedies in Manchester's Arndale Centre.
- Benefits: Enjoy generous discounts, pension plans, and 25 days annual leave.
- Other info: Flexible hours and opportunities for personal growth in a dynamic retail setting.
- Why this job: Be part of a fun, collaborative environment while sharing your passion for beauty and wellness.
- Qualifications: Must be friendly, approachable, and eager to learn about skincare and natural therapies.
The predicted salary is between 20000 - 25000 € per year.
Can you add the WOW at point of sale? Join our brand new concept store in the Arndale Centre, Manchester. As our Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You will be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach. You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages. This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
What You’ll Have- You’ll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive ‘can do’ attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
- Able to work flexible hours as required.
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus
Customer Advisor (Manchester) employer: Neal's Yard Remedies
At Neals Yard Remedies, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our new concept store at the Arndale Centre, Manchester. Our team is dedicated to providing outstanding customer service while fostering personal growth and development through training in skincare and wellness. With generous employee benefits, including discounts, a pension scheme, and a supportive environment, we ensure that our employees feel valued and inspired to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Manchester)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Neals Yard Remedies' products and values. This will help you connect with the team and show your genuine interest in what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've provided excellent customer service or resolved conflicts. We want to see that warm and caring approach in action!
✨Tip Number 3
Show off your passion for beauty and wellness! Whether it's through personal experiences or knowledge about skincare, let your enthusiasm shine during the interview. It’s all about bringing those beautiful products to life!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team at the Arndale Centre.
We think you need these skills to ace Customer Advisor (Manchester)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for beauty and wellness. A friendly tone can make a big difference in connecting with us.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight your customer service skills and any relevant experience you have in beauty or skincare. We love seeing how your background aligns with what we’re looking for!
Be Specific About Your Skills:Don’t just say you have great customer service skills; give us examples! Share specific instances where you’ve gone above and beyond for customers. This helps us understand how you can add that WOW factor at point of sale.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen to join our team at the Arndale Centre!
How to prepare for a job interview at Neal's Yard Remedies
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Neals Yard Remedies' product range. Understand the benefits of key products and be ready to discuss how they can meet customer needs. This will show your passion for skincare and wellness, which is essential for the role.
✨Show Off Your People Skills
As a Customer Advisor, your ability to connect with customers is crucial. Prepare examples of how you've built relationships in previous roles or situations. Think about times when you’ve gone above and beyond to help someone – this will highlight your caring attitude and customer service skills.
✨Demonstrate Your Flexibility
The job requires handling ever-changing priorities, so be ready to discuss how you adapt to new situations. Share experiences where you successfully managed multiple tasks or adjusted your approach based on customer needs. This will demonstrate your 'can do' attitude.
✨Bring Your Passion to Life
During the interview, let your enthusiasm for beauty, skincare, and wellness shine through. Share personal stories or experiences that relate to the products and services offered. This will not only engage your interviewers but also show that you’re genuinely interested in the role.
