At a Glance
- Tasks: Connect with customers and provide expert advice on skincare and wellness products.
- Company: Join a friendly team at Neals Yard Remedies in Farnham.
- Benefits: Enjoy generous discounts, pension, and 25 days annual leave.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a fun team and make a real impact on customer experiences.
- Qualifications: Passion for beauty and excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
As our Customer Advisor in our Farnham Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers.
This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You will be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach to build lasting relationships with a customer‑inspired approach.
You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever‑changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini‑facials and arm massages.
This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
- What You'll Have
- Friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive 'can do' attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential
- A great team worker who is inspired to deliver great results
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies
- Able to work flexible hours as required
- What You'll Get
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
- #J-18808-Ljbffr
Customer Advisor (Farnham) employer: Neal's Yard Remedies
Neal's Yard Remedies is an exceptional employer, offering a vibrant work culture in the heart of Cambridge where passion for beauty and wellness thrives. Employees benefit from ongoing training and development opportunities, fostering personal growth while being part of a supportive team that values high-touch customer service and meaningful customer relationships. Join us to be part of a company that not only prioritises employee well-being but also champions sustainability and ethical practices in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Farnham)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neal's Yard Remedies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neal's Yard Remedies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor (Farnham)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neal's Yard Remedies:Your cover letter is your chance to shine! Tell us why you want to work at Neal's Yard Remedies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neal's Yard Remedies!
How to prepare for a job interview at Neal's Yard Remedies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
