At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships in a vibrant store.
- Company: Join a fun and collaborative team at Neals Yard Remedies in Manchester.
- Benefits: Enjoy generous discounts, pension plans, and 25 days annual leave.
- Other info: Flexible hours and opportunities for community involvement.
- Why this job: Be part of a passionate team sharing knowledge on beauty and wellness.
- Qualifications: Friendly, approachable, and eager to learn about skincare and natural therapies.
The predicted salary is between 20000 - 25000 € per year.
Can you add the WOW at point of sale? Join our brand new concept store in the Arndale Centre, Manchester. As our Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You will be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach. You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages. This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
What You’ll Have:- You’ll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive ‘can do’ attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
- Able to work flexible hours as required.
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
Customer Advisor (Manchester) employer: Neal's Yard Remedies
At Neals Yard Remedies, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our new concept store at the Arndale Centre, Manchester. Our team is dedicated to providing outstanding customer service while fostering personal and professional growth through training and development opportunities. With generous employee benefits, including a competitive pension scheme, long service rewards, and a supportive environment that encourages collaboration and creativity, we invite you to join us in making meaningful connections with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Manchester)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Neals Yard Remedies' products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've provided excellent customer service or created a memorable experience for someone.
✨Tip Number 3
Show off your passion for beauty and wellness! Be ready to share your knowledge and experiences with skincare and natural therapies during the interview. It’ll help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our friendly team at the Arndale Centre.
We think you need these skills to ace Customer Advisor (Manchester)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for beauty and customer service. A friendly tone can make all the difference!
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight your experience in customer service and any relevant knowledge about skincare and wellness. This shows us that you’re genuinely interested in the position.
Be Specific with Examples:Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you went above and beyond for a customer or how you handled a busy environment, we love hearing about your achievements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Neal's Yard Remedies
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with Neals Yard Remedies' product range. Understand the benefits of key ingredients and how they relate to skincare and wellness. This knowledge will help you demonstrate your passion and expertise during the interview.
✨Showcase Your People Skills
As a Customer Advisor, your ability to connect with customers is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you went above and beyond for a customer, as this will highlight your friendly and caring approach.
✨Demonstrate Your Adaptability
The job requires handling ever-changing priorities, so be ready to discuss how you've successfully managed multiple tasks in a busy environment. Share specific instances where you adapted quickly to new challenges or changes in your work routine.
✨Bring Your Passion for Beauty
Let your enthusiasm for beauty, skincare, and wellness shine through. Be prepared to talk about your personal experiences with these topics and how they inspire you. This will show that you're not just looking for a job, but that you're genuinely excited about being part of the team.
