At a Glance
- Tasks: Be the friendly face of customer service, helping people with their housing queries.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Other info: Work in a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a knack for problem-solving are essential.
The predicted salary is between 29296 - 29296 £ per year.
Customer Service Adviser £25,128 - £29,296 per annum Barnstaple Permanent, Full Time Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you!
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them.
We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
Were now seeking a Customer Service Adviser someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner.
You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related...
Customer Service Adviser in Devon employer: NDH
Join our dynamic Finance Team in Barnstaple, where we prioritise a supportive work culture and employee development. As an Income Coordinator, you'll benefit from competitive pay, comprehensive training, and opportunities for career advancement, all while contributing to meaningful financial processes that impact our community. Our commitment to work-life balance and a collaborative environment makes us an exceptional employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Devon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NDH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NDH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Devon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NDH:Your cover letter is your chance to shine! Tell us why you want to work at NDH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NDH!
How to prepare for a job interview at NDH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
