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- Tasks: Coordinate community services, manage customer queries, and ensure smooth operations.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Competitive salary, benefits package, and opportunities for personal growth.
- Other info: Permanent, full-time role with a supportive work environment.
- Why this job: Be the first point of contact and help improve lives in your community.
- Qualifications: Strong organisational skills and a passion for community service.
The predicted salary is between 26589 - 26589 £ per year.
We are looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you'll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
Community Services Co-ordinator in Devon employer: NDH
Contact Detail:
NDH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the community services sector on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews! Research common questions for community services roles and practice your answers. We want you to feel confident and ready to showcase how organised and responsive you are, just like the role requires.
✨Tip Number 3
Show off your skills! Bring along examples of how you've managed customer queries or coordinated projects in the past. We love seeing real-life experiences that demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our Community Services team!
We think you need these skills to ace Community Services Co-ordinator in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in community services. We want to see how you've kept things running smoothly in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Community Services Co-ordinator role. Share your passion for helping others and how you can contribute to our team.
Showcase Your Communication Skills: Since this role involves managing calls and inboxes, make sure to demonstrate your communication skills in your application. We love candidates who can convey information clearly and effectively, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at NDH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Services Co-ordinator. Familiarise yourself with the Alarm Service and Mutual Exchange processes, as well as the importance of accurate record-keeping and compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how your skills can benefit their team.
✨Demonstrate Customer Service Excellence
As a first point of contact for customers, it's crucial to showcase your customer service skills. Think of instances where you've resolved queries effectively or gone above and beyond for a customer. Be ready to explain how you would handle challenging situations, ensuring you convey empathy and a solution-oriented mindset.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use for managing records, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.