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- Tasks: Coordinate community services, manage customer queries, and ensure accurate records.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Up to £26,589 per annum plus benefits, with opportunities for personal growth.
- Other info: Dynamic role with a commitment to safeguarding and professional development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, IT proficiency, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 £ per year.
We are looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you'll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable; you enjoy helping people, you listen well and you have a confident, friendly telephone manner.
- Calm and solution-oriented; you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised; you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven; you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident; you're comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet; you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player; you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware; you're alert to concerns, take them seriously and follow procedures.
- Committed to our values; you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
Closing date: Tuesday 19 May 2026 - 17:00
Interviews: 27 May & 1 June 2026
Please note: Applications must include a CV and supporting statement.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
If you require this advert in an alternative format or need support with the application process, please contact us and we'll be happy to help.
The Company North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them.
Community Services Co-ordinator in Newport employer: NDH ltd
Contact Detail:
NDH ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in Newport
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about being customer-focused and approachable, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and organised is key for this role, so make sure to highlight those experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our community services team.
We think you need these skills to ace Community Services Co-ordinator in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Community Services Co-ordinator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service and organisational skills!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be specific about your experiences and how they relate to the responsibilities listed in the job description. We love seeing genuine enthusiasm!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Show us your friendly side, but also demonstrate that you understand the importance of confidentiality and handling sensitive information.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at NDH ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing customer records and supporting the Mutual Exchange process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples from your past experiences where you've successfully resolved queries or helped customers. Highlight your calm and solution-oriented approach, as well as your ability to communicate effectively over the phone and in writing.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple processes simultaneously. You might want to share specific strategies or tools you use to stay organised, especially when handling busy inboxes or scheduling appointments. This will show that you can keep everything running smoothly.
✨Understand Safeguarding Procedures
Since safeguarding is a crucial part of this role, brush up on the relevant procedures and be prepared to discuss how you would handle any concerns. Showing that you take these matters seriously will demonstrate your professionalism and commitment to the values of the organisation.