At a Glance
- Tasks: Be the friendly voice helping customers with their housing queries and solutions.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Enjoy 27 days holiday, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with support to help you thrive.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 29296 - 29296 £ per year.
Customer Service Adviser £25,128 - £29,296 per annum Barnstaple Permanent, Full Time Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you!
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them.
We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
Were now seeking a Customer Service Adviser someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner.
You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters.
No two calls or days are the same!
Were looking for someone who is able to offer advice and practical solutions to customers.
With strong communication skills and an excellent telephone manner, youll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous.
Youll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Your starting salary will reflect any direct experience you can bring, and as therell be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £29,296.
If this sounds like what youre looking for and you want the opportunity to make a difference to our customers lives, we want to hear from you!
In return for your hard work, we can offer you a wealth of benefits; 27 days holiday plus
Customer Service Adviser in London employer: NDH ltd
At North Devon Homes, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the picturesque Barnstaple area, we provide our team with opportunities to develop their skills while making a meaningful impact on the community by ensuring the safety and quality of homes for our residents.
