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- Tasks: Coordinate community services, manage customer interactions, and ensure accurate records.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Competitive salary, benefits package, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and safeguarding awareness.
- Why this job: Be the first point of contact for customers and help improve community services.
- Qualifications: Strong communication skills, IT proficiency, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 £ per year.
We are looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you'll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable; you enjoy helping people, you listen well and you have a confident, friendly telephone manner.
- Calm and solution-oriented; you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised; you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven; you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident; you're comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet; you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player; you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware; you're alert to concerns, take them seriously and follow procedures.
- Committed to our values; you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
Closing date: Tuesday 19 May 2026 - 17:00. Interviews: 27 May.
Community Services Co-ordinator in Devon employer: NDH ltd
Contact Detail:
NDH ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Community Services Co-ordinator, especially your customer service experience.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated your organisational skills or handled customer queries effectively. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Services Co-ordinator in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in community services and administration. We want to see how your skills align with the role of Community Services Co-ordinator, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Focus: Since this role is all about being customer-focused, share examples of how you've helped customers in the past. We love hearing about your friendly approach and how you’ve resolved issues effectively, so let that shine through in your application!
Be Detail-Driven: Attention to detail is key for this position. When filling out your application, ensure that your records are accurate and concise. We appreciate candidates who take pride in their work, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at NDH ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing the Alarm Service and supporting the Mutual Exchange process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about being customer-focused, prepare examples of how you've helped customers in the past. Think of specific situations where you resolved issues or provided excellent service. This will demonstrate your approachability and problem-solving skills, which are crucial for this position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. You might want to share a time when you successfully juggled various responsibilities, especially in a busy environment. This will highlight your methodical nature and ability to keep processes running smoothly.
✨Prepare for Compliance and Data Management Questions
Given the importance of maintaining accurate records and data quality, brush up on GDPR and any relevant compliance procedures. Be prepared to discuss how you ensure data accuracy and confidentiality in your previous roles. This will show that you take these responsibilities seriously and understand their significance.