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- Tasks: Coordinate community services, manage customer queries, and maintain accurate records.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Up to £26,589 per annum plus benefits, including professional development.
- Other info: Dynamic role with opportunities for growth and a commitment to inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, IT confidence, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 £ per year.
We are looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you'll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable; you enjoy helping people, listen well and have a confident, friendly telephone manner.
- Calm and solution-oriented; you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised; you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven; you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident; you're comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet; you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player; you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware; you're alert to concerns, take them seriously and follow procedures.
- Committed to our values; you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
Closing date: Tuesday 19 May 2026 - 17:00
Interviews: 27 May & 1 June 2026
Please note: Applications must include a CV and supporting statement.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
If you require this advert in an alternative format or need support with the application process, please contact us and we'll be happy to help.
The Company: North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Locations
Community Services Co-ordinator in Devon, Exeter employer: NDH ltd
Contact Detail:
NDH ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in Devon, Exeter
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about being customer-focused, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios with a friend to get comfortable with handling queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and detail-driven is key for this position, so highlight those experiences during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at North Devon Homes.
We think you need these skills to ace Community Services Co-ordinator in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Community Services Co-ordinator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service and organisational skills!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be specific about your experiences and how they relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Attention to Detail: Since this role involves maintaining accurate records and data, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re keen to join our team at North Devon Homes!
How to prepare for a job interview at NDH ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing customer records and coordinating the Alarm Service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples of how you've successfully handled customer queries in the past. Think of specific situations where you resolved issues at first contact or escalated them appropriately. This will demonstrate your calm and solution-oriented approach.
✨Be Organised and Methodical
Highlight your organisational skills during the interview. You might want to discuss how you prioritise tasks and manage multiple processes simultaneously. Consider sharing a time when your methodical approach led to a successful outcome, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Since you'll be liaising with customers and internal teams, it's crucial to convey your thoughts clearly. You could even do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.