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- Tasks: Be the first point of contact for customers, resolving queries and providing guidance.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing in North Devon.
- Benefits: Enjoy 27 days holiday, a generous pension scheme, and health & wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a calm, empathetic approach are essential; experience is a plus.
- Other info: Guaranteed interviews for disabled applicants who meet minimum criteria.
The predicted salary is between 24162 - 28170 £ per year.
Location: Barnstaple
Salary: £24,162 - £28,170 per annum
Contract: Permanent
Hours: 37 hours per week
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers? Are you a whizz at computers and can get up to speed on a variety of computer systems in no time? Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones? If so, this could be the role for you!
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
We are now seeking a Customer Service Adviser to act as the first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same!
We are looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, you'll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous. You'll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Your starting salary will reflect any direct experience you can bring, and as there'll be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £28,170.
If this sounds like what you're looking for and you want the opportunity to make a difference to our customers' lives, we want to hear from you!
In return for your hard work, we can offer you a wealth of benefits:
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Closing Date: Wednesday, 14 May 2025 09:00
Interviews: Monday 19 May 2025
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Should you wish to discuss your application prior to submitting it, please contact the HR team on 01271 313352.
Customer Service Adviser in Barnstaple employer: NDH ltd
Contact Detail:
NDH ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Barnstaple
✨Tip Number 1
Familiarise yourself with North Devon Homes and their services. Understanding their mission and the specific challenges they face in customer service will help you demonstrate your genuine interest during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being able to convey empathy and professionalism in your tone will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples where you've successfully handled difficult customer interactions or resolved conflicts, as these will showcase your resilience and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of North Devon Homes if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview.
We think you need these skills to ace Customer Service Adviser in Barnstaple
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, ability to handle pressure, and any experience with computer systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you've successfully resolved customer issues in the past and demonstrate your team player mentality.
Prepare for the Interview: If selected for an interview, prepare by thinking about potential questions related to customer service scenarios. Be ready to discuss how you would handle difficult situations and provide examples of your diplomacy and negotiation skills.
How to prepare for a job interview at NDH ltd
✨Showcase Your Communication Skills
As a Customer Service Adviser, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively communicated with customers in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and resilience. Prepare by thinking of specific situations where you turned a challenging customer interaction into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with NDH Services
Research North Devon Homes and their services before the interview. Understanding their mission and the types of queries you might handle will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Teamwork and Empathy
Highlight your ability to work as part of a team and your empathetic approach to customer service. Share examples of how you've collaborated with colleagues to achieve common goals or supported customers with compassion during difficult situations.
