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- Tasks: Coordinate community services, manage customer queries, and maintain accurate records.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Dynamic role with a commitment to inclusivity and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, IT proficiency, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 £ per year.
We are looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you'll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable; you enjoy helping people, you listen well and you have a confident, friendly telephone manner.
- Calm and solution-oriented; you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised; you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven; you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident; you're comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet; you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player; you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware; you're alert to concerns, take them seriously and follow procedures.
- Committed to our values; you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
If you require this advert in an alternative format or need support with the application process, please contact us and we'll be happy to help.
The Company: North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Community Services Co-ordinator employer: NDH ltd
Contact Detail:
NDH ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about being customer-focused and approachable, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and organised is key for this role, so make sure to highlight those experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our Community Services team.
We think you need these skills to ace Community Services Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Community Services Co-ordinator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be specific about your customer service skills and how you handle busy situations – we love a calm and solution-oriented approach!
Show Off Your IT Skills: Since the role requires IT confidence, make sure to mention your experience with Microsoft Office, especially Word and Excel. We want to know how you’ve used these tools in past roles to keep things organised and efficient.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at North Devon Homes!
How to prepare for a job interview at NDH ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing customer records and supporting the Mutual Exchange process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples of how you've successfully handled customer queries in the past. Think of specific situations where you resolved issues at first contact or improved a process. This will demonstrate your ability to be calm and solution-oriented under pressure.
✨Be Methodical and Organised
Highlight your organisational skills during the interview. You might want to discuss how you prioritise tasks and manage multiple processes simultaneously. Consider sharing a time when your methodical approach led to a successful outcome, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Since you'll need to build positive relationships and communicate effectively, consider doing mock interviews with a friend. Focus on being clear and concise in your responses, and don’t forget to ask insightful questions about the team and their procedures.