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- Tasks: Coordinate community services, manage customer queries, and maintain accurate records.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Dynamic role with a commitment to safeguarding and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, IT proficiency, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 £ per year.
We are looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you'll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable; you enjoy helping people, listen well and have a confident, friendly telephone manner.
- Calm and solution-oriented; you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised; you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven; you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident; you're comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet; you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player; you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware; you're alert to concerns, take them seriously and follow procedures.
- Committed to our values; you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
If you require this advert in an alternative format or need support with the application process, please contact us and we'll be happy to help.
The Company North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Community Services Co-ordinator in Barnstaple employer: NDH ltd
Contact Detail:
NDH ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in Barnstaple
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about being customer-focused and approachable, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and organised is key for this role, so make sure to highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our Community Services team.
We think you need these skills to ace Community Services Co-ordinator in Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Community Services Co-ordinator role. Highlight your organisational skills and customer service experience, as these are key for us. Use specific examples that show how you've successfully managed similar tasks in the past.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your attention to detail and ability to handle multiple processes, as these traits are super important for this role.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong written skills. Keep your language clear and concise, and don’t forget to demonstrate your friendly and approachable manner in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NDH ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing customer records and supporting the Mutual Exchange process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples from your past experiences where you've successfully resolved queries or helped customers. Highlight your calm and solution-oriented approach, as well as your ability to communicate clearly over the phone and in writing.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple processes simultaneously. You might want to share specific strategies or tools you use to stay organised, especially when handling a busy inbox or scheduling appointments. This will show that you can keep everything running smoothly.
✨Understand Data Compliance
Since maintaining accurate records and data quality is crucial for this role, brush up on GDPR and any relevant compliance policies. Be prepared to discuss how you ensure confidentiality and handle sensitive information appropriately, which will demonstrate your professionalism and attention to detail.