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- Tasks: Support the Service Manager and ensure smooth operations in a busy Service Centre.
- Company: Join Northern Drives & Controls, a leader in industrial electronic equipment servicing.
- Benefits: Enjoy competitive pay, 25 days holiday, flexible working, and a contributory pension scheme.
- Why this job: Gain hands-on experience and clear progression into senior leadership roles.
- Qualifications: Technical education and strong organisational skills; electronics experience is a plus.
- Other info: Be part of a supportive team focused on service quality and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models.
We are looking for a Technical & Administration Supervisor to support the Service Manager and ensure the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00–16:30) may be required. This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day-to-day operations.
Key Responsibilities of the Administration Supervisor:- Handle incoming customer enquiries regarding collections, deliveries and job progress
- Place stock orders and source parts to meet engineer requirements
- Issue jobs and support engineering teams in the Service Manager's absence
- Maintain holiday records and assist with basic HR administration
- Monitor workshop throughput and support workflow scheduling
- Arrange courier collections and deliveries to meet tight timeframes
- Produce quotations within KPI targets and follow up to convert into repair orders
- Support customers visiting the branch for drop-offs and collections
- Oversee preparation of repaired items for dispatch
- Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage
- Strong organisational skills with the ability to work under pressure and independently
- Excellent communication skills with high accuracy in data entry
- Confident with IT systems; Google Workspace experience beneficial
- Customer-focused and able to build strong working relationships
- Able to travel internationally to group sites in Europe and the USA
- Competitive salary and benefits, including 25 days holiday a year plus bank holidays
- Contributory pension scheme
- Opportunities for flexible working
- Charity events – charity activities to raise funds and charity lunch meetings
- Fully supplied work clothes and PPE where required
- Employee Assistance Program and excellent working environment
- PERKBOX
- Free annual medical and flu vaccination
- Established, specialist engineering company with strong market reputation
- Clear long-term career progression to senior leadership
- Varied, hands-on role combining technical and administrative responsibilities
- Supportive team environment with a focus on service quality and continuous improvement
- Free onsite car parking
If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration.
Technical & Administration Supervisor employer: NDC
Contact Detail:
NDC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Administration Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and technical fields. Attend industry events or join online forums where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their products and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role at NDC.
✨Tip Number 3
Practice your communication skills! Since this role involves customer contact, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical & Administration Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical and administrative skills that match the job description. We want to see how your experience aligns with the role of Technical & Administration Supervisor, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at NDC. Be sure to mention your customer-focused approach and any experience you have in electronics repair or refurbishment.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing candidates who can handle pressure and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at NDC
✨Know Your Tech
Brush up on your technical knowledge related to industrial electronic equipment. Be ready to discuss specific systems you've worked with, especially if they relate to drives and inverters. This will show that you understand the core of what the company does.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects simultaneously. Highlight any experience you have with scheduling or workflow management, as this role requires strong organisational abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves customer contact, demonstrate your communication skills by explaining complex ideas simply. Consider role-playing common customer scenarios to build confidence.
✨Be Customer-Focused
Think about times when you've gone above and beyond for a customer. Prepare to share these stories during the interview, as building strong working relationships is key in this position. Show that you understand the importance of customer satisfaction.
