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- Tasks: Build strong relationships with global study centres and drive student enrolment.
- Company: NCUK connects international students to top universities through pathway qualifications.
- Benefits: Enjoy perks like remote work, health plans, and social events.
- Why this job: Join a mission-driven team making a real impact in education worldwide.
- Qualifications: Degree level education and experience in client success or account management required.
- Other info: Diversity is valued; all backgrounds encouraged to apply.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Client Success Manager – UK & RoW role at NCUK – University Pathways
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Join to apply for the Client Success Manager – UK & RoW role at NCUK – University Pathways
Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 50,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity.
What we’re looking for
We have an exciting opportunity for a highly-motivated and business-focused individual to join NCUK as Client Success Manager for our UK and RoW regions. This role will be responsible for nurturing and maintaining strong relationships with our network of global study centres in the UK and RoW Regions (primarily Europe).The role will work with the Regional Director and Business Development Manager to take ownership of partnerships following the point of accreditation. The role’s core responsibility is to work with study centres’ marketing and recruitment staff to drive enrolment and meet the regional annual growth targets.
The role will work with colleagues throughout the business to ensure that there is strong delivery of functions for each partnership and also to support the end-to-end journey of a student, from registration onto an NCUK programme through to placement and enrolment with one of our University partners.
What will you do?
The post holder will be responsible for developing and maintaining strong working relationships with NCUK’s network of Study Centre partners. This will involve understanding each Study Centre’s goals, challenges and requirements, and tailoring solutions to meet their needs and our goals. You will need to proactively and regularly engage to gather feedback and identify areas for improvement, and collaborate with other teams in NCUK to ensure that any issues are resolved in a timely manner.
What do you need?
To thrive in this role, the ideal candidate will:
- Be educated to degree level or equivalent qualification
- Have proven experience in client success or account management in-sector
- Have experience working with CRM software (e.g. Hubspot)
- Have excellent interpersonal skills, including sensitivity to different cultures and the confidence of giving presentations to large audiences
What we offer
In joining us, we offer the below benefits:
- Perkbox – monthly points to use towards perks, receive discounts and cashback
- Free cash health plan for you and your dependants
- Enhanced pay for maternity, paternity and adoption leave
- Employee Assistance Programme – 24-hour support and advice
- Remote-first approach – flexibility to work where you’re most productive.
- Christmas and Summer social events
- Learning Management System
- End of year shutdown – discretionary days off between Christmas and New Year
How to apply
Please click ‘Apply’ & submit your CV with a short covering letter highlighting how your experience and skills meet the requirements of the job description/person specification.Your CV should be in Microsoft Word or PDF Format.
If you have any further questions before applying, please send an email to vacancies@ncuk.ac.uk
At NCUK, we value diversity and the importance of an inclusive workplace. We strongly encourage applications from individuals with diverse backgrounds, including people with disabilities, women, young people, ethnically diverse people, Veterans and serving British regular or reserve Armed Forces Personnel and the LGBTQ+ community.
If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will be happy to accommodate your needs.
We encourage candidates to apply regardless of if you meet all aspects of the job description. We believe in the potential of individuals with varied backgrounds and experiences – your unique skills and perspectives could be a valuable addition to our team!
The closing date for applications will be 11 July 2025.*
The interview process will consist of:
- Presentation task – slide deck to be submitted 1 week before interview.
- Competency-based interview via MS Teams, currently planned for w/c 28 July 2025
Apply today and be a part of our mission to deliver exceptional university pathway programmes!
*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Client Success Manager - UK & RoW employer: NCUK - University Pathways
Contact Detail:
NCUK - University Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - UK & RoW
✨Tip Number 1
Familiarise yourself with NCUK's mission and values. Understanding our commitment to providing overseas students with access to universities will help you align your approach when discussing how you can contribute to our goals during the interview.
✨Tip Number 2
Network with current or former employees of NCUK, especially those in client success roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with CRM software like Hubspot will also demonstrate your technical proficiency, which is crucial for this role.
✨Tip Number 4
Practice your presentation skills, as you'll need to deliver a slide deck before the interview. Make sure to convey your ideas clearly and confidently, as this will reflect your ability to engage with study centres and stakeholders effectively.
We think you need these skills to ace Client Success Manager - UK & RoW
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter to highlight how your experience aligns with the specific requirements of the Client Success Manager role. Mention your familiarity with client success or account management and any relevant CRM software experience.
Showcase Interpersonal Skills: In your CV and cover letter, emphasise your excellent interpersonal skills. Provide examples of how you've successfully navigated diverse cultural environments and engaged with clients effectively.
Highlight Relevant Experience: Detail your previous roles in client success or account management, focusing on achievements that demonstrate your ability to nurture relationships and drive enrolment. Use metrics where possible to quantify your impact.
Follow Application Instructions: Ensure you submit your CV in the specified format (Microsoft Word or PDF) along with a concise covering letter. Double-check for any additional requirements mentioned in the job description before submitting your application.
How to prepare for a job interview at NCUK - University Pathways
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Client Success Manager. Familiarise yourself with NCUK's mission and how this role contributes to their goals. This will help you articulate how your skills align with their needs.
✨Prepare Your Presentation
Since a presentation task is part of the interview process, spend time creating a clear and engaging slide deck. Focus on how you can drive enrolment and support study centres. Practice your delivery to ensure you are confident and concise.
✨Showcase Interpersonal Skills
As this role requires excellent interpersonal skills, be prepared to discuss examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your sensitivity to different cultures, as this is crucial for working with diverse study centres.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. This shows your genuine interest in the role and the company. You might inquire about the challenges faced by study centres or how success is measured in this position.
