At a Glance
- Tasks: Lead a project supporting parents with infant feeding in Hackney.
- Company: Join NCT, the UK's charity for pregnancy and early parenthood.
- Benefits: Enjoy up to 30 days annual leave, flexible working, and a supportive environment.
- Other info: Passionate team committed to equity, diversity, and inclusion.
- Why this job: Make a real difference in the lives of parents and their infants.
- Qualifications: Experience with diverse communities and strong project leadership skills required.
The predicted salary is between 25600 - 32000 £ per year.
Location: Hackney Borough based with some home working (E, N and EC postcode areas)
Salary: £25,600 - £32,000 per year
Closing date: 12 June 2026
Interview date: w/c 22 June 2026
Role context
NCT, the National Childbirth Trust is the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities. We’re here for every parent, to help them feel confident, connected and safe. We are best known for our award-winning antenatal classes, but we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. Last year we supported 250,000 parents on their unique journeys through pregnancy, birth, infant feeding, and early parenthood.
Role Purpose
We have been commissioned to deliver a programme of work including infant feeding peer support and a breast pump loan service for families throughout the Hackney region. We are seeking a capable service delivery manager who is passionate about supporting parents and infant feeding to lead on this project. This role will be responsible for the continued development of the project and service delivery.
About your experience
- Experience working with diverse cultural groups and/or working with marginalised or vulnerable communities.
- Experience building strong partnerships with external stakeholders, ideally health professionals.
- Strong line management and project leadership skills.
- A base knowledge or understanding of existing feeding and perinatal support available in the local area.
- Experience acting as a safeguarding lead.
About you
- Passionate about infant feeding & supporting parents.
- Someone who champions equity, diversity and inclusion.
- Available to work in and around the Hackney borough area, as well as remotely.
- Skilled at using Microsoft Word, Excel and Outlook as well as confident using data to track progress.
- Organised, proactive and comfortable building working relationships.
- A compassionate and collaborative leader, as well as strong problem-solver.
Our Benefits – What we offer you
- Up to 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
Our commitment to equity, diversity and inclusion
At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues. We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity. We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely.
Service Delivery Manager - Hackney in London employer: NCT Charity
NCT, the National Childbirth Trust, is an exceptional employer dedicated to supporting parents and families through pregnancy, birth, and early parenthood. Located in Hackney, we offer a flexible working environment, generous annual leave, and a strong commitment to equity, diversity, and inclusion, ensuring that every team member feels valued and empowered. With opportunities for professional growth and a collaborative work culture, NCT is the perfect place for passionate individuals looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Hackney in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like NCT Charity!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at NCT Charity that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Service Delivery Manager - Hackney in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at NCT Charity. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for NCT Charity.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at NCT Charity!
How to prepare for a job interview at NCT Charity
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of NCT Charity resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Service Delivery Manager - Hackney position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
