At a Glance
- Tasks: Review and analyse customer cases for financial crime concerns, ensuring compliance and timely resolutions.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity and inclusion.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and knowledge sharing.
- Why this job: Make a real impact by protecting customers and enhancing their financial journey.
- Qualifications: Experience in KYC, strong analytical skills, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs? As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association. An important facet of this role is managing internal stakeholder relationships with peers and senior leadership, including providing candid feedback to colleagues on their escalations. You will also support customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm-wide utilities, and respond to alerts on Negative Media, PEP, Sanction, Internal List Screening and Sanctions Payments.
Job Responsibilities
- Critically analyze relationship review cases raised by internal stakeholders to determine if they can be cleared or require escalation to the Line of Business Committee.
- Assess information from various sources and provide a clear, articulate summary recommendation to the Team Lead on the outcome of the review.
- Prepare escalations Committee presentations with concise narratives tailored to senior audiences.
- Assist with change management by sharing process improvements and best practices within the team, and oversee the end-to-end relationship review journey to comply with SLAs.
- Act as a key contact for the business, conduct outreach when business information is lacking, build strong partnerships with key stakeholders, and provide candid feedback to ensure follow‑up actions are completed promptly.
- Attend frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure the customer journey progresses within SLA.
- Conduct customer outreach to support valued customers during onboarding and progress applications professionally and compassionately; review and assess Sanction Payment alerts to determine if customer contact is required, providing outcomes to the Sanctions team.
Required qualifications, capabilities, and skills
- Extensive experience working within KYC in financial services or banking.
- Prior experience in a KYC role or a role that requires research, problem‑solving skills, critical thinking, and an understanding of KYC/AML risks and red flags.
- Excellent communication and customer service skills, strong stakeholder management, and proven ability to identify, analyze, plan, prioritize and solve problems, driving change.
- Comfortable with ambiguity, resilient with a growth mindset, and exceptional attention to detail.
- Multitasker who can prioritize, maintain engagement with stakeholders, and research and resolve issues.
- Strong time‑management skills under pressure to fixed deadlines, independent decision‑making, and analytical skills to draft clear, concise reports.
Preferred qualifications, capabilities, and skills
- Experience working within a digital bank.
- Microsoft Office proficiency.
- Customer service experience.
Financial Crime Escalation Analyst employer: NCSL International
At J.P. Morgan, we pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. As a Financial Crime Escalation Analyst, you will benefit from extensive professional development opportunities, a strong emphasis on collaboration, and the chance to make a meaningful impact in the financial services sector. Our commitment to diversity and employee well-being, combined with our innovative approach to banking, makes us an exceptional employer for those looking to grow their careers in a supportive and customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Escalation Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Chase UK on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in the Financial Crime team.
✨Tip Number 2
Prepare for interviews by brushing up on your KYC and AML knowledge. Be ready to discuss real-life scenarios where you’ve used critical thinking and problem-solving skills. We want to see how you handle financial crime concerns!
✨Tip Number 3
Showcase your communication skills! During interviews, practice articulating your thoughts clearly and concisely. Remember, you’ll be preparing presentations for senior audiences, so let your confidence shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Chase UK family.
We think you need these skills to ace Financial Crime Escalation Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Crime Escalation Analyst role. Highlight your KYC experience and any relevant skills that match the job description. We want to see how you fit into our dynamic team!
Showcase Your Communication Skills:Since this role involves managing stakeholder relationships, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can articulate complex information effectively.
Highlight Problem-Solving Experience:We love candidates who can think critically and solve problems! Share examples from your past roles where you've successfully navigated challenges, especially in KYC or financial services. This will show us you're ready for the fast-paced environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NCSL International
✨Know Your KYC
Make sure you brush up on your knowledge of KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Be prepared to discuss how you've applied these principles in previous roles, as this will show your understanding of the financial crime landscape.
✨Showcase Your Analytical Skills
Prepare to demonstrate your critical thinking and problem-solving abilities. You might be asked to analyse a hypothetical case or scenario, so practice articulating your thought process clearly and concisely.
✨Communicate Effectively
Since this role involves managing relationships with stakeholders, focus on showcasing your communication skills. Think of examples where you've successfully navigated complex conversations or provided feedback, and be ready to share them.
✨Be Ready for Change Management
The job mentions assisting with change management, so come prepared with examples of how you've contributed to process improvements in past roles. Highlight your adaptability and willingness to embrace new ideas and practices.
