About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Role: Software Support Specialist
Location: Dundee (Hybrid)
Grade: 9
Position Summary & Key Areas of Responsibility
As a Software Support Analyst, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.
Your responsibilities will include:
- Investigating and resolving moderately complex software issues.
- Identifying, confirming, and documenting product bugs.
- Reproducing customer-reported issues in test environments.
- Advising customers on product usage and best practices.
- Assisting with software configuration and optimization.
- Collaborating with cross-functional teams to drive issue resolution.
- Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.
What We’re Looking For
We’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.
Ideal candidates will have
- A process-oriented mindset with a strong attention to detail
- Solid understanding of software systems and troubleshooting methodologies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- A proactive, solution-oriented approach to customer support
Comprehensive training and mentorshipwill be provided to help you succeed in this position.
Why Join Us?
- Work with cutting-edge proprietary software used by clients worldwide.
- Be part of a supportive, growth-oriented team.
- Receive structured onboarding, ongoing training, and career development opportunities.
- Make a real impact by helping customers overcome challenges and achieve success.
Technical Qualifications
ATM Client Software
- Client/Server technologies.
- Microsoft Windows technologies.
- Any exposure to ATM/ITM operations and technologies would be a plus but is not required.
Basic Qualifications
- Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
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EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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SW Support Specialist in Dundee employer: ncratleos
NCR Atleos is an exceptional employer that values its employees by offering a hybrid work environment in Dundee, competitive benefits including pension and health insurance, and robust career development opportunities. With a strong commitment to expanding financial access globally, employees are part of a dynamic team that fosters growth and innovation, making it a rewarding place to build a meaningful career.
