L2 Support Engineer

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position

L2 Support Engineer

Location: Bath, GBR – Hybrid

Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath. You will be working in a shift team who are responsible for 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is gaining significant traction with retailers worldwide. This is a shift‑based role, which will follow our 24 x 7 shift pattern – “4 on 4 off, daylight hours.” Compensation: 35K GBP + Shift allowances 15% annual.

Responsibilities and Duties

• Answering emails, calls and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spotting trends when applicable.
• Delivering technical IT support as required to our diverse client base.
• Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team.
• Managing Windows and Linux server operating systems.
• Assisting our partners and customers with deploying the SDS software.
• Patching and updating the operating systems and SDS software on SDS Appliances.
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promoting and providing support for new products and technologies.
• Managing corporate IT desktops and laptops.
• Onboarding new employees: laptop setup, account creation and new user orientation.
• Maintaining an up-to-date knowledge of our products, technologies, and our competitors.
• Maintaining high customer satisfaction ratings that meet company standards.

Knowledge, Skills and Experience

• The candidate should have a minimum of 1 year’s experience in an IT operational support role working with Linux operating systems.
• Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls.
• Experience working in a customer‑facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
• Strong analytical skills with proven problem‑solving ability.
• Demonstrated willingness to learn and apply new technology.

Desirable Experience with These Technologies

• Nagios
• CheckMK
• Apache
• CouchDB
• Kubernetes/Docker
• AI Technologies/Microsoft Copilot
• GCP/AWS
• Windows operating systems
• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc.)
• Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc.)

Company Benefits – Pension

• 3% employee contribution attracts an additional 6% from the company.
• 4% attracts an additional 7%.
• >=5% attracts an additional 8% from the company (this is to be stressed!).

Company Benefits – Employee Stock Purchase Plan

• NCRV stock up to 10% of monthly salary can be bought at a 15% discount.
• The price paid for shares is the lower of the stock price at the start and end of each quarter.

Company Benefits – Holiday

• 23 shifts (24 standard “9‑5” days + 8 bank holidays).
• Employees may purchase up to 3 shifts of extra leave per year (5 days).

Company Benefits – Training

• Full access to Pluralsight provides employees world‑class technical and soft‑skills training material. Other training provided on a needs basis.

Company Benefits – Additional Benefits

• Medical insurance (company contributes 50% of your cover).
• Dental insurance.
• Group life assurance.
• Top‑up life insurance.
• Group income protection.
• Critical illness cover.
• Personal accident insurance.
• Cash plan.
• Childcare vouchers.
• Health assessment.
• Holiday buy scheme.
• Cycle to work scheme.
• Lifestyle discounts.
• MyGym discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.