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For Companies At a Glance
- Tasks: Provide top-notch technical support for our innovative virtualised store infrastructure.
- Company: Join NCR Voyix, a global leader in unified commerce solutions.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex tech challenges for global clients.
- Qualifications: 3+ years in IT support with strong Linux and customer-facing skills.
- Other info: Work in a diverse environment that values individuality and promotes inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Location: Bath, GBR - Hybrid
Due to our continued growth, we are looking for an experienced L3/3rdline Engineer to join the NCRVOYIX EDGE Support Team in supporting our unique virtualized store infrastructure software. You will be providing awesome technical support to our global customers; ensuring all customer environments are kept up to date and providing a pro‑active monitoring service to our customers. We are looking for an individual who is a proactive self‑starter – who will take a lead role in solving our most complex technical issues. The L3/3rdline Engineer is an escalation point for the EDGE 24/7 Support Team. You will be expected to support where required and step in to assist with day‑to‑day support activities raised through our ticketing system and help with alerts seen on the customer monitoring dashboards.
Responsibilities and Duties:
- Ownership and management of software updates/platform upgrades across all customer platforms.
- Act as an escalation point for the Global EDGE Support Shift Teams for day‑to‑day support queries as and when required.
- Ensuring the technical documentation in the Wiki is kept up to date.
- Maintaining and supporting the NCRVOYIX EDGE virtualization software and infrastructure.
- Assisting our partners and customers with deploying EDGE servers, both remotely and on‑site, and providing guidance and familiarisation deploying and using our solution.
- Deliver technical IT support as required to our growing diverse client base.
- Answering emails, calls and online chat in a positive and friendly manner.
- Monitoring live EDGE servers, troubleshooting and resolving all technical issues.
- Promote and provide support for new products and technologies.
- Taking a lead role in coordinating any major incidents relating to software deployed in the region.
- Maintain an up‑to‑date knowledge of our products, technologies, and our competitors.
- Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of ‘proof of concepts’ for our Enterprise opportunities.
- Leading projects to migrate customers from old to new EDGE servers.
Knowledge, Skills and Experience:
The candidate should have a minimum of 3 years’ experience in an IT Operational support role working with Linux operating systems. Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls. Experience working in a customer‑facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations. Strong analytical skills with proven problem‑solving ability. Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies:
- AWS
- GCP
- Containerization
- Kubernetes
- CheckMK
- Apache
- CouchDB
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
L3 Support Engineer in Bath employer: NCR
Contact Detail:
NCR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Support Engineer in Bath
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at NCR Voyix. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! If you’ve got experience with Linux or any of the technologies mentioned in the job description, make sure to highlight those in conversations. Share examples of how you've tackled complex issues in the past.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a quick email to express your enthusiasm. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by brushing up on your problem-solving skills. Be ready to discuss how you would handle real-world scenarios related to the role. We love candidates who can think on their feet!
We think you need these skills to ace L3 Support Engineer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L3 Support Engineer role. Highlight your experience with Linux, customer-facing roles, and any relevant technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for NCR Voyix. Share specific examples of your problem-solving skills and technical expertise. We love a good story that showcases your passion for tech support!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how you’d interact with our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the NCR Voyix team!
How to prepare for a job interview at NCR
✨Know Your Tech Inside Out
As an L3 Support Engineer, you'll need to demonstrate a solid understanding of Linux operating systems and core internet technologies. Brush up on your knowledge of routing, switching, DNS, and DHCP. Be ready to discuss how you've applied this knowledge in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved. Highlight your analytical skills and how you approach troubleshooting. This will show that you're not just technically savvy but also a proactive self-starter who can lead in challenging situations.
✨Communicate Clearly and Positively
Since the role involves customer-facing interactions, practice articulating your thoughts clearly and positively. Whether it's through emails, calls, or chats, your communication style should reflect friendliness and professionalism. Consider doing mock interviews to refine your delivery.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest technologies relevant to the role, such as AWS, GCP, and containerization. Being knowledgeable about competitors and industry trends will not only impress your interviewers but also show your commitment to continuous learning and growth.