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- Tasks: Manage supplier contracts and ensure compliance with service agreements.
- Company: NCR Voyix is a global leader in digital commerce solutions, transforming retail and banking experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a diverse environment.
- Why this job: Be part of a team that drives innovation and enhances customer satisfaction across industries.
- Qualifications: Ideal candidates should have experience in contract management and supplier performance monitoring.
- Other info: This entry-level position offers a chance to make a real impact in a dynamic company.
The predicted salary is between 36000 - 60000 £ per year.
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Join to apply for the Outsourced Operations Manager role at NCR Voyix
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About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Job Title: Outsourced Operations Manager
Grade: 11
Location: London, GBR
Job Responsibilities:
- Monitor contractual agreements – review, evaluate, and monitor documents including statements of work (SOW) and service level agreements to ensure vendors comply with contractual terms and conditions
- Continued development of the supplier management processes and systems
- Forecasts spend and track/monitor against actuals. Manage and agree actions where there are discrepancies.
- Provide direct input into the Management Review process and manage any Supplier Quality actions as a result of the Management Review
- Assist and facilitate customer complaint investigations for complaints related to the services
- Monitor, measure and manage supplier to contractual obligations and ensuring supplier meets SLA and KPIs
- Collaborate with internal and external teams, to make decisions that impact service delivery, quality and customer satisfaction
- Develops solutions to critical and long-term problems of a complex nature, which may require cross-functional/cross organizational issue resolution
- Conduct regular strategic business reviews with suppliers and stakeholder to ensure continuous improvement of the services
- Establish annual target, improvement plans, business reviews and monthly reporting related stakeholder
- Build up partnership with cross functional teams to ensure successful seamless collaborations and cooperation within the company
- Ensure the efficient and timely exchange of knowledge and information within the corporation to ensure best practices are shared throughout the organization
- Establish annual target, improvement plans, business reviews and monthly reporting related stakeholder
- Point of contact for supplier Audit Management – Audit coordination, and managing the costs
- Day to day operational contact with suppliers on service aspects of the contract
- Develop/maintain/share knowledge of contractual obligations
- Provide input to contract negotiations and contract management
- Collate data on suppliers to support performance reviews and contract reviews
- Manage supplier delivery issues, until escalated
- Point of contact for contract managers for supplier costs
- Monitor and audit transactions against Supplier contracts to identify common compliancy issues and propose improvement opportunities
- Prepare ad-hoc reports in order to support management decisions
- Report into the Senior Manager for Services, you will be a pivotal member of the team and the primary point of contact the suppliers
- Drive the day-to-day performance of the supplier, analyzing performance and continually reviewing service level appropriateness to ensure contracts are managed within cost, budget and service levels
Job Requirements:
- Ability to review, evaluate, and monitor documents such as statements of work (SOW) and service level agreements (SLA) to ensure vendor compliance with contractual terms and conditions.
- Capability to provide direct input into the Management Review process and manage Supplier Quality actions resulting from the review.
- Proficiency in assisting and facilitating investigations into customer complaints related to services.
- Expertise in monitoring, measuring, and managing supplier performance to ensure compliance with contractual obligations, SLAs, and KPIs.
- Ability to collaborate with internal and external teams to make decisions impacting service delivery, quality, and customer satisfaction.
- Experience in conducting regular strategic business reviews with suppliers and stakeholders to ensure continuous improvement of services.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Software Development
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Outsourced Operations Manager employer: NCR Voyix
Contact Detail:
NCR Voyix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outsourced Operations Manager
✨Tip Number 1
Familiarise yourself with NCR Voyix's core values and mission. Understanding their commitment to customer satisfaction and operational excellence will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of NCR Voyix on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Outsourced Operations Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed supplier relationships and ensured compliance with SLAs in your previous roles. Tailoring your examples to reflect the responsibilities outlined in the job description will demonstrate your suitability for the position.
✨Tip Number 4
Stay updated on industry trends related to digital commerce solutions and SaaS. Being knowledgeable about the latest developments will not only impress your interviewers but also show that you're proactive and genuinely interested in the field.
We think you need these skills to ace Outsourced Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Outsourced Operations Manager position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly outline your experience in managing supplier relationships, monitoring contractual agreements, and collaborating with teams. Use specific examples to demonstrate your achievements and how they relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight your ability to manage supplier performance and your experience with service level agreements. Make it personal and show how you can contribute to NCR Voyix's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at NCR Voyix
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Outsourced Operations Manager role. Familiarise yourself with the key responsibilities such as monitoring supplier performance and managing contractual agreements. This will help you articulate how your skills align with the job.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific situations you've faced in previous roles. Prepare examples that demonstrate your ability to handle supplier management, customer complaints, and cross-functional collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
As the role involves tracking spend and managing discrepancies, be ready to discuss your analytical skills. Bring examples of how you've used data to drive decisions or improve processes in past positions. Highlight any experience with performance metrics and KPIs.
✨Demonstrate Your Communication Skills
Effective communication is crucial for this role, especially when collaborating with internal teams and suppliers. Be prepared to discuss how you've successfully communicated complex information in the past, and consider sharing examples of how you've built strong relationships with stakeholders.