At a Glance
- Tasks: Provide 24/7 IT support, troubleshoot issues, and assist customers with software deployment.
- Company: NCR Voyix is a global leader in digital commerce solutions for retail, restaurant, and banking industries.
- Benefits: Enjoy a shift-based schedule, diverse work environment, and opportunities for growth and learning.
- Other info: This role offers a chance to work with cutting-edge technology in a supportive and inclusive culture.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in customer satisfaction.
- Qualifications: 1+ years in IT support, experience with Linux, and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Support Engineer (Linux engineer)
LOCATION: Bath, GBR
Model of work: Hybrid
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: L2 Support Engineer (Linux engineer)
LOCATION: Bath, GBR
Model of work: Hybrid
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.
You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern – “4 on 4 off, daylight hours.
Compensation: 35K GBP + Shift allowances 15% annual
Responsibilities and Duties
- Answering emails, calls and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spot trends when applicable.
- Deliver technical IT support as required to our diverse client base
- Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
- Management of Windows and Linux server operating systems
- Assisting our partners and customers with deploying the SDS software
- Patching and updating the operating systems and SDS software on SDS Appliances
- Fulfilling IT maintenance tasks scheduled by other team members.
- Promote and provide support for new products and technologies.
- Managing corporate IT desktop and laptops
- Onboarding new employees: laptop setup, account creation and new user orientation
- Maintain an up-to-date knowledge of our products, technologies, and our competitors.
- Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills and Experience
- The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems
- Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
- Strong analytical skills with proven problem-solving ability.
- Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies
- Nagios
- CheckMK
- Apache
- CouchDB
- Kubernetes/Docker
- AI Technologies/Microsoft Copilot
- GCP/AWS
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Company Benefits
Pension – first class contributions:
- 3% employee contribution attracts an additional 6% from the company
- 4% attracts additional 7%
- >=5% attracts additional 8% from the company (this is to be stressed!)
Employee stock purchase plan:
- NCRV stock up to 10% of monthly salary can be bought at a 15% discount
- The price paid for shares is the lower of the stock price at the start and end of each quarter
Holiday:
- 23 shifts (24 standard "9-5" days + 8 bank holidays)
- Employees may purchase up to 3 shifts of extra leave per year (5 days)
Training:
- Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.
Further benefits that you typically need to pay for or contribute towards to get more than the default:
- Medical insurance (company contributes 50% of your cover)
- Dental insurance
- Group life assurance
- Top-up life insurance
- Group income protection
- Critical illness cover
- Personal accident insurance
- Cash plan
- Childcare vouchers
- Health assessment
- Holiday buy scheme
- Cycle to work scheme
- Lifestyle discounts
- MyGym discounts
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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L2 Support Engineer in Bath employer: NCR Voyix
NCR Voyix is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer ample opportunities for professional development and advancement, ensuring that our team members thrive in their careers. Our commitment to work-life balance and a supportive environment makes us an attractive choice for those seeking meaningful and rewarding employment in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NCR Voyix. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NCR Voyix before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace L2 Support Engineer in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NCR Voyix:Your cover letter is your chance to shine! Tell us why you want to work at NCR Voyix specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NCR Voyix!
How to prepare for a job interview at NCR Voyix
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
