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For Companies At a Glance
- Tasks: Provide 24/7 IT support, troubleshoot issues, and assist customers with software deployment.
- Company: NCR Voyix is a global leader in digital commerce solutions for retail, restaurant, and banking industries.
- Benefits: Enjoy a shift-based schedule, diverse work environment, and opportunities for growth and learning.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in customer satisfaction.
- Qualifications: 1+ years in IT support, experience with Linux, and strong communication skills required.
- Other info: This role offers a chance to work with cutting-edge technology in a supportive and inclusive culture.
The predicted salary is between 30000 - 42000 £ per year.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
L2 Support Engineer
LOCATION: Bath, GBR – Hybrid
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.
You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern – “4 on 4 off, daylight hours.”
Compensation: 35K GBP + Shift allowances 15% annual
Responsibilities and Duties
- Answering emails, calls and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spot trends when applicable
- Deliver technical IT support as required to our diverse client base
- Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
- Management of Windows and Linux server operating systems
- Assisting our partners and customers with deploying the SDS software
- Patching and updating the operating systems and SDS software on SDS Appliances
- Fulfilling IT maintenance tasks scheduled by other team members
- Promote and provide support for new products and technologies
- Managing corporate IT desktop and laptops
- Onboarding new employees: laptop setup, account creation and new user orientation
- Maintain an up-to-date knowledge of our products, technologies, and our competitors.
- Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills and Experience
- The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems
- Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations
- Strong analytical skills with proven problem-solving ability
- Demonstrated willingness to learn and apply new technology
Desirable experience with these technologies
- Nagios
- CheckMK
- Apache
- CouchDB
- Kubernetes/Docker
- AI Technologies/Microsoft Copilot
- GCP/AWS
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Company Benefits
Pension – first class contributions
- 3% employee contribution attracts an additional 6% from the company
- 4% attracts additional 7%
- >=5% attracts additional 8% from the company
Employee stock purchase plan
- NCRV stock up to 10% of monthly salary can be bought at a 15% discount
- The price paid for shares is the lower of the stock price at the start and end of each quarter
Holiday
- 23 shifts (24 standard \”9-5\” days + 8 bank holidays)
- Employees may purchase up to 3 shifts of extra leave per year (5 days)
Training
- Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.
Further benefits that you typically need to pay for or contribute towards to get more than the default
- Medical insurance (company contributes 50% of your cover)
- Dental insurance
- Group life assurance
- Top-up life insurance
- Group income protection
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L2 Support Engineer employer: NCR Voyix
Contact Detail:
NCR Voyix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Nagios, CheckMK, and various operating systems. Having hands-on experience or even just a solid understanding of these tools can set you apart during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively resolved technical issues in previous roles. Being able to showcase your ability to communicate clearly and positively with clients will be crucial for this position.
✨Tip Number 3
Research NCR Voyix and its products thoroughly. Understanding their market position and recent developments can help you tailor your responses in interviews and show your genuine interest in the company.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot complex issues, especially in a shift-based environment, and be ready to discuss your thought process.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the L2 Support Engineer position. Understand the responsibilities and required skills, especially the emphasis on customer-facing technical support and experience with Linux operating systems.
Tailor Your CV: Customise your CV to highlight relevant experience in IT operational support roles, particularly with Linux systems. Include specific examples of your problem-solving abilities and any customer service experience that aligns with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with the technologies listed in the job description, such as Nagios or shell scripting, and explain how your background makes you a great fit for NCR Voyix.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NCR Voyix
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Linux operating systems and core internet technologies like DNS, DHCP, and firewalls. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully handled customer issues in the past. Highlight your communication skills and your ability to remain calm under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in IT support and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Stay Updated on Industry Trends
Familiarise yourself with NCR Voyix's products and services, as well as their competitors. Showing that you have a good understanding of the market will demonstrate your commitment and enthusiasm for the role.