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- Tasks: Lead a team to build and maintain high-performance SaaS solutions.
- Company: NCR Voyix is a global leader in digital commerce solutions for retail, restaurant, and banking industries.
- Benefits: Enjoy remote work options, competitive salary, and opportunities for professional growth.
- Why this job: Join a culture of innovation and influence the future of cloud infrastructure.
- Qualifications: Proven leadership in technical services, strong communication skills, and expertise in cloud technologies required.
- Other info: This role involves some travel to customer sites across the UK.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Head of Technical Services UK&I role at NCR Voyix
Join to apply for the Head of Technical Services UK&I role at NCR Voyix
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About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Head of Technical Services UK&I
Grade: 13
Location: England, virtual
Job Overview:
We are seeking an experienced Technical Services Manager to lead a dynamic team responsible for building and maintaining high-performance, scalable solutions & platforms that deliver critical SaaS services. This role offers the opportunity to influence the architecture, growth, and operational excellence of the cloud infrastructure, while driving a culture of continuous improvement within the platform engineering team. The role will oversee a team of Technical Specialists and Subject Matter Experts, focused on regional best practice, technical excellence and customer satisfaction.
Key Responsibilities:
As the Technical Services Manager, you will lead and evolve the UK&I TECHNICAL SERVICES team, overseeing the development, deployment, and operation of our NCRV platforms and solutions into the UK&I Customer base.
Your responsibilities will include:
- Technical Leadership: Provide strategic direction and technical leadership for the platform, focusing on simplifying and accelerating platform operations, scalability, security, and observability.
- Team Building: Lead and manage a world-class team of Technical Specialists and Subject Matter Experts.
- Cross-functional Collaboration: Work closely with New Product Implementations, Delivery Teams, Customer Support and Customer Success teams to ensure that customer needs and feedback are central to the evolution of the platform. This would include the need for some UK travel to customer sites. You will play a key role in supporting the successful delivery of regional prospects through technical knowledge and expertise.
- Strategic Planning: Collaborate with senior leadership to align platform roadmaps with business goals, ensuring the platform evolves in line with user needs and market demands.
- Vendor Management & Cloud Governance: Engage with external vendors, drive cloud governance initiatives, and make critical build vs. buy decisions to support platform scalability and operational efficiency.
- Observability & Automation: Develop and execute a comprehensive observability and automation strategy that aligns with business objectives and enhances platform reliability.
- Financial Management: Implement best practices for financial operations and cost governance, ensuring platform performance and quality are delivered at optimal commerciality.
Key Qualifications and Skills:
Leadership Expertise:
- Ability to articulate technical solutions and challenges to senior management.
- Proven track record in leading high-performing Technical Services teams, fostering a culture of innovation and excellence.
- Strong communication and interpersonal skills, capable of aligning diverse teams and stakeholders from technical staff to executives.
- Passion for mentoring and developing talent, with a focus on nurturing future leaders within the engineering team.
- Experience in cross-team collaboration and influencing the direction of product and system architecture.
- Be point of contact for regional standardisation and certificate ownership.
- Engagement with Payment providers, suppliers including BOE.
- Resource profiling, workload scheduling and management.
- Implement and maintain governance best practice.
Technical Proficiency:
- Retail experience, ideally including Self-Checkout, Payments, Fuel, Convenience, Loyalty and associated technologies.
- Expert knowledge of VMware technologies, Managed Hosting solutions, and B2B SaaS platforms, with an ability to drive operational excellence across these environments.
- Experience in managing cloud infrastructure, particularly with AWS and Azure, with the ability to leverage its tools for optimizing platform reliability, performance and scalability.
- Experience of automated build and image deployments.
- Hands-on experience with classic hosting technologies (e.g. Kubernetes, AWS)
- Familiarity with telephony technologies such as SIP, session border controllers, and related components.
- Familiarity with observability tools such as Prometheus, Grafana, and Loki.
- Strong Experience in Microsoft technology stack
- Proficiency in tools such as GitLab, Docker, Terraform, CI/CD, and various deployment architectures.
- Strong understanding of cloud cost governance, including forecasting and managing cloud infrastructure costs.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Software Development
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Head of Technical Services UK&I employer: NCR Voyix
Contact Detail:
NCR Voyix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Services UK&I
✨Tip Number 1
Familiarise yourself with NCR Voyix's products and services. Understanding their cloud-based solutions and how they cater to the retail, restaurant, and banking industries will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of NCR Voyix on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Head of Technical Services role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing technical teams. Be ready to share specific examples of how you've driven operational excellence and fostered innovation in previous roles.
✨Tip Number 4
Stay updated on industry trends related to SaaS and cloud technologies. Being knowledgeable about the latest advancements will demonstrate your commitment to continuous improvement and strategic planning in the tech space.
We think you need these skills to ace Head of Technical Services UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical services and leadership roles. Focus on your achievements in managing teams, driving operational excellence, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your background aligns with NCR Voyix's mission and values, and provide examples of how you've successfully led teams and projects in the past.
Highlight Technical Proficiency: Clearly outline your technical skills, especially those related to cloud infrastructure, SaaS platforms, and the specific technologies mentioned in the job description, such as AWS, Azure, and VMware. Use concrete examples to demonstrate your expertise.
Showcase Leadership Experience: Emphasise your leadership experience by detailing instances where you have built and managed high-performing teams. Mention your approach to mentoring and developing talent, as well as your ability to communicate effectively with diverse stakeholders.
How to prepare for a job interview at NCR Voyix
✨Showcase Your Technical Leadership
As a candidate for the Head of Technical Services, it's crucial to demonstrate your ability to lead and inspire a technical team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering innovation and excellence.
✨Understand NCR Voyix's Business Model
Familiarise yourself with NCR Voyix's digital commerce solutions and their impact on retail, restaurant, and banking industries. Being able to discuss how your experience aligns with their mission will show your genuine interest in the role.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about your experience working with various teams, such as Customer Support and Product Implementations. Be ready to share specific instances where you successfully collaborated across departments to achieve common goals.
✨Demonstrate Financial Acumen
Since financial management is a key responsibility, prepare to discuss your experience with cost governance and optimising platform performance. Highlight any relevant metrics or outcomes from your previous roles that showcase your financial management skills.
