At a Glance
- Tasks: Lead strategic accounts and drive revenue growth through innovative solutions.
- Company: Join NCR Voyix, a global leader in unified commerce for shopping and dining.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work with enterprise-level clients and influence market trends.
- Why this job: Make an impact in the fast-paced QSR industry with a focus on customer success.
- Qualifications: 10+ years in account management with strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Key Responsibilities:
- Strategic Account Leadership
- Own and manage a high-value strategic QSR account, ensuring long-term partnership success
- Develop and execute account strategies aligned with customer business goals
- Serve as the primary senior point of contact, building trusted executive-level relationships
- Revenue Growth & Business Development
- Drive revenue expansion through upselling, cross-selling, and new solution adoption
- Identify growth opportunities and lead commercial negotiations and contract renewals
- Maintain accurate forecasting and pipeline management
- Customer Relationship Management
- Build strong relationships across multiple stakeholders, including C-level executives
- Ensure high customer satisfaction, retention, and advocacy
- Proactively manage risks, escalations, and complex stakeholder dynamics
- Cross-Functional Collaboration
- Partner with internal teams (Customer Operational Leads, Support, Operations) to deliver integrated solutions
- Advocate for customer needs internally to influence product roadmap and service delivery
- Lead account governance, including regular business reviews and performance tracking
- Industry & Market Expertise
- Leverage deep understanding of the QSR ecosystem, including digital transformation, POS, payments, and customer experience trends
- Provide insights and strategic guidance to customers based on market trends
Qualifications & Experience
- Minimum 10 years of experience in account management, key account management, or enterprise sales
- Proven experience managing large, complex, multi-stakeholder accounts
- Strong background in QSR hospitality or adjacent industries
- Demonstrated success in driving revenue growth and managing P&L responsibility
- Experience working with enterprise-level clients and long sales cycles
Skills & Competencies
- Exceptional relationship-building and stakeholder management skills
- Strong strategic thinking and problem-solving ability
- Excellent negotiation and commercial acumen
- Ability to manage complex projects and competing priorities
- Outstanding communication and presentation skills
Education
- Bachelor’s degree required; MBA or equivalent preferred
- Proficiency in French, Spanish, or German preferred
Senior Account Manager employer: NCR Corporation
NCR Voyix is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth and development, team members are encouraged to build strategic relationships and drive impactful results within the fast-paced QSR industry. The company fosters a culture of inclusivity and support, ensuring that every employee has the opportunity to thrive and contribute to meaningful projects that shape the future of commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at NCR Voyix. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Senior Account Manager role.
✨Tip Number 2
Prepare for the interview by researching NCR Voyix and its competitors. Understand their products and services, especially in the QSR space. This will help you showcase your industry knowledge and how you can drive revenue growth for them.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in account management and how you've built strong relationships with C-level executives. Highlight your strategic thinking and problem-solving skills, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in account management and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven revenue growth or built strong relationships in previous positions.
Showcase Your Industry Knowledge:Since we're looking for someone with expertise in the QSR ecosystem, make sure to mention any relevant experience or insights you have. We love candidates who can demonstrate their understanding of market trends and customer needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at NCR Corporation
✨Know Your Account Management Inside Out
Make sure you brush up on your account management skills, especially in the QSR sector. Be ready to discuss specific strategies you've implemented in the past and how they led to revenue growth or improved customer satisfaction.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or stakeholders at NCR Voyix before your interview. This can give you valuable insights into the company culture and help you tailor your responses to show how you can fit in and contribute.
✨Prepare for Complex Scenarios
Expect questions that assess your ability to manage complex stakeholder dynamics. Think of examples where you've successfully navigated challenging situations and how you maintained strong relationships throughout.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you approach strategic account leadership. Highlight your experience in developing account strategies that align with customer goals and how you've driven upselling and cross-selling opportunities in previous roles.
