Outsourced Services Delivery Associate

Locations: London, GBR

Time Type: Full time

Posted on: Posted Today

Job Requisition ID: R0156400

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Key Responsibilities

• Monitor and evaluate supplier contractual agreements, including SOWs and SLAs, ensuring full compliance.
• Drive day-to-day supplier performance, analyse service level data, and identify areas for improvement.
• Forecast supplier spend, track actuals, resolve discrepancies, and support budget management.
• Lead supplier performance reviews and manage resulting quality actions or improvement plans.
• Oversee SLA and KPI performance, escalating issues where necessary to maintain service delivery standards.
• Collaborate with internal teams, suppliers, and customers to resolve service issues and enhance satisfaction.
• Develop solutions to complex, cross-functional issues affecting service performance or delivery.
• Conduct regular strategic business reviews with suppliers and key stakeholders.
• Establish annual targets, improvement plans, reporting requirements, and business review processes.
• Financial management: control outside spend, validate supplier charges and recover costs working with client operations, review opportunities to drive out waste and implement initiatives for continuous improvement.
• Ensure out of scope services are approved with the customer before incurring charges from suppliers.
• Drive to achieve overall outside spend reduction of $0.8m over 5 years.
• Build strong partnerships across internal departments to support seamless operational cooperation.
• Facilitate knowledge sharing to ensure best practices are adopted across the organisation.
• Coordinate supplier audits and manage associated costs.
• Support and facilitate investigations into customer complaints linked to supplier services.
• Serve as day-to-day operational contact for suppliers on all service-related matters.
• Maintain and update knowledge of contractual obligations and contribute to contract negotiations.
• Collate and analyse supplier data for use in performance and contract reviews.
• Manage supplier delivery issues and oversee escalations through to resolution.
• Liaise with contract managers regarding supplier cost management.
• Monitor transactions against supplier contracts to identify compliance issues and recommend improvements.
• Prepare reports and insights to support operational and strategic decision-making.

Skills & Experience

• Strong understanding of supplier management, contract governance, and service delivery frameworks.
• Proven experience in analysing performance data and managing SLAs and KPIs.
• Excellent communication and relationship-building skills, both remotely and in person.
• Ability to resolve complex issues involving multiple stakeholders.
• Strong planning, organisational, and reporting capabilities.
• Experience in auditing, budget tracking, and operational cost management.
• Ability to drive continuous improvement initiatives.

Working Requirements

• Daily proactive communication with customers and suppliers via video meetings.
• In-person presence with suppliers and customers at least twice per week.
• Ability to work cross-functionally within a fast-paced operational environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.