Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee supplier contracts, ensuring compliance and performance while driving continuous improvement.
- Company: Join NCR VOYIX, a global leader in digital commerce solutions with a rich 140-year history.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Why this job: Be part of a mission-driven team that transforms customer experiences across industries.
- Qualifications: Strong analytical skills and experience in supplier management and contract evaluation required.
- Other info: This role is based in London and offers a chance to work with top-tier clients.
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Job Title: Outsourced Operations Manager
Grade: 11
Location: London, GBR
Job Responsibilities:
- Monitor contractual agreements – review, evaluate, and monitor documents including statements of work (SOW) and service level agreements to ensure vendors comply with contractual terms and conditions
- Continued development of the supplier management processes and systems
- Forecasts spend and track/monitor against actuals. Manage and agree actions where there are discrepancies.
- Provide direct input into the Management Review process and manage any Supplier Quality actions as a result of the Management Review
- Assist and facilitate customer complaint investigations for complaints related to the services
- Monitor, measure and manage supplier to contractual obligations and ensuring supplier meets SLA and KPIs
- Collaborate with internal and external teams, to make decisions that impact service delivery, quality and customer satisfaction
- Develops solutions to critical and long-term problems of a complex nature, which may require cross-functional/cross organizational issue resolution
- Conduct regular strategic business reviews with suppliers and stakeholder to ensure continuous improvement of the services
- Establish annual target, improvement plans, business reviews and monthly reporting related stakeholder
- Build up partnership with cross functional teams to ensure successful seamless collaborations and cooperation within the company
- Ensure the efficient and timely exchange of knowledge and information within the corporation to ensure best practices are shared throughout the organization
- Establish annual target, improvement plans, business reviews and monthly reporting related stakeholder
- Point of contact for supplier Audit Management – Audit coordination, and managing the costs
- Day to day operational contact with suppliers on service aspects of the contract
- Develop/maintain/share knowledge of contractual obligations
- Provide input to contract negotiations and contract management
- Collate data on suppliers to support performance reviews and contract reviews
- Manage supplier delivery issues, until escalated
- Point of contact for contract managers for supplier costs
- Monitor and audit transactions against Supplier contracts to identify common compliancy issues and propose improvement opportunities
- Prepare ad-hoc reports in order to support management decisions
- Report into the Senior Manager for Services, you will be a pivotal member of the team and the primary point of contact the suppliers
- Drive the day-to-day performance of the supplier, analyzing performance and continually reviewing service level appropriateness to ensure contracts are managed within cost, budget and service levels
Job Requirements:
- Ability to review, evaluate, and monitor documents such as statements of work (SOW) and service level agreements (SLA) to ensure vendor compliance with contractual terms and conditions.
- Capability to provide direct input into the Management Review process and manage Supplier Quality actions resulting from the review.
- Proficiency in assisting and facilitating investigations into customer complaints related to services.
- Expertise in monitoring, measuring, and managing supplier performance to ensure compliance with contractual obligations, SLAs, and KPIs.
- Ability to collaborate with internal and external teams to make decisions impacting service delivery, quality, and customer satisfaction.
- Experience in conducting regular strategic business reviews with suppliers and stakeholders to ensure continuous improvement of services.
Offers of employment are conditional upon passage of screening criteria applicable to the job
#J-18808-Ljbffr
Outsourced Operations Manager employer: NCR Corporation
Contact Detail:
NCR Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outsourced Operations Manager
✨Tip Number 1
Familiarise yourself with NCR VOYIX's core values and mission. Understanding their focus on customer satisfaction and operational excellence will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of NCR VOYIX on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Outsourced Operations Manager role.
✨Tip Number 3
Prepare specific examples from your past work that demonstrate your ability to manage supplier relationships and ensure compliance with SLAs. Being able to discuss these experiences in detail will set you apart as a candidate who understands the role's requirements.
✨Tip Number 4
Stay updated on industry trends related to digital commerce solutions and supplier management. Showing that you are knowledgeable about the latest developments can impress interviewers and demonstrate your commitment to continuous improvement.
We think you need these skills to ace Outsourced Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Outsourced Operations Manager. Familiarise yourself with the key tasks such as monitoring contractual agreements and managing supplier performance.
Tailor Your CV: Customise your CV to highlight relevant experience in supplier management, contract evaluation, and customer complaint investigations. Use specific examples that demonstrate your ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job description. Emphasise your expertise in collaboration with internal and external teams and your approach to continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at NCR Corporation
✨Understand the Company and Its Values
Before your interview, take some time to research NCR VOYIX Corporation. Understand their mission, values, and the industries they serve. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Given the role of Outsourced Operations Manager involves managing supplier performance and compliance, be ready to discuss specific scenarios where you've successfully handled similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
The job requires monitoring and evaluating supplier performance against SLAs and KPIs. Be prepared to discuss your experience with data analysis and how you've used it to drive improvements in past roles. Highlight any tools or methodologies you are familiar with.
✨Emphasise Collaboration and Communication
This position requires working closely with both internal teams and external suppliers. Be ready to share examples of how you've effectively collaborated with different stakeholders to achieve common goals. Strong communication skills are key, so make sure to highlight this in your answers.
