At a Glance
- Tasks: Join our team as a Level 2 Support Engineer, providing technical support and monitoring software.
- Company: NCR VOYIX is a global leader in digital commerce solutions, enhancing customer experiences for over 140 years.
- Benefits: Enjoy a shift-based role with a '4 on 4 off' pattern and opportunities for growth.
- Other info: Work in a vibrant environment in Bath, GBR, with a focus on innovation and customer satisfaction.
- Why this job: Be part of a dynamic team that empowers clients and transforms everyday interactions into meaningful moments.
- Qualifications: 1 year of IT support experience with Linux; strong communication and problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title
L2 Support Engineer (Linux engineer)
Location
Bath, GBR
Model of work
Hybrid
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath. You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world. This is a shift-based role, which will join our 24 x 7 shift pattern – “4 on 4 off, daylight hours.
Compensation
35K GBP + Shift allowances 15% annual
Responsibilities and Duties
- Answering emails, calls and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spot trends when applicable.
- Deliver technical IT support as required to our diverse client base
- Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
- Management of Windows and Linux server operating systems
- Assisting our partners and customers with deploying the SDS software
- Patching and updating the operating systems and SDS software on SDS Appliances
- Fulfilling IT maintenance tasks scheduled by other team members.
- Promote and provide support for new products and technologies.
- Managing corporate IT desktop and laptops
- Onboarding new employees: laptop setup, account creation and new user orientation
- Maintain an up-to-date knowledge of our products, technologies, and our competitors.
- Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills and Experience
The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations. Strong analytical skills with proven problem-solving ability. Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies
- Nagios
- CheckMK
- Apache CouchDB
- Kubernetes/Docker
- AI Technologies/Microsoft Copilot
- GCP/AWS
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Company Benefits
- Pension – first class contributions: 3% employee contribution attracts an additional 6% from the company
- 4% attracts additional 7%
- ≥5% attracts additional 8% from the company (this is to be stressed!)
- Employee stock purchase plan: NCRV stock up to 10% of monthly salary can be bought at a 15% discount
- The price paid for shares is the lower of the stock price at the start and end of each quarter
- Holiday: 23 shifts (24 standard "9-5" days + 8 bank holidays)
- Employees may purchase up to 3 shifts of extra leave per year (5 days)
- Training: Full access to Pluralsight provides employees world class technical and soft-skills training material.
- Other training provided on a needs basis.
- Further benefits that you typically need to pay for or contribute towards to get more than the default:
- Medical insurance (company contributes 50% of your cover)
- Dental insurance
- Group life assurance
- Top-up life insurance
- Group income protection
- Critical illness cover
- Personal accident insurance
- Cash plan
- Childcare vouchers
- Health assessment
- Holiday buy scheme
- Cycle to work scheme
- Lifestyle discounts
- MyGym discounts
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Company Culture
Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.
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L2 Support Engineer in Bath employer: NCR Corporation
NCR Voyix is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in Bath, UK. With a strong focus on employee growth, we offer comprehensive training and development opportunities alongside competitive benefits, including a generous salary package and hybrid working arrangements. Join us to be part of a supportive team that empowers you to make a meaningful impact in the retail and restaurant sectors.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer in Bath
✨Tip Number 1
Familiarise yourself with NCR VOYIX's products and services. Understanding their unique virtualised store infrastructure software will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your Linux skills, as this role requires strong knowledge in managing Linux server operating systems. Consider working on personal projects or contributing to open-source projects to demonstrate your expertise.
✨Tip Number 3
Prepare for customer-facing scenarios by practising your communication skills. Role-playing common support situations can help you articulate your problem-solving process clearly and effectively during the interview.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace L2 Support Engineer in Bath
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the L2 Support Engineer position. Familiarise yourself with the technologies mentioned in the job description, especially Linux and core internet technologies.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support experience, particularly with Linux, and any customer-facing roles you've held.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team, as well as your willingness to learn new technologies.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at NCR Corporation
✨Showcase Your Linux Skills
Since the role requires strong Linux skills, be prepared to discuss your experience with Linux operating systems in detail. Highlight specific projects or tasks where you successfully managed Linux servers, and be ready to answer technical questions related to Linux troubleshooting.
✨Demonstrate Customer-Facing Experience
This position involves providing technical support to a diverse client base. Share examples of how you've effectively communicated with customers in previous roles, especially in resolving their issues. Emphasise your ability to maintain a positive attitude while handling challenging situations.
✨Prepare for Technical Questions
Expect to face technical questions related to core internet technologies such as DNS, DHCP, and firewalls. Brush up on these topics and be ready to explain how they work and how you've applied them in past experiences. This will show your depth of knowledge and readiness for the role.
✨Highlight Problem-Solving Skills
The job requires strong analytical and problem-solving skills. Prepare to discuss specific instances where you've identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.
