At a Glance
- Tasks: Join our team as a Level 2 Support Engineer, providing technical support and monitoring software.
- Company: NCR VOYIX is a global leader in digital commerce solutions, enhancing customer experiences for over 140 years.
- Benefits: Enjoy a shift-based role with a '4 on 4 off' pattern and opportunities for growth.
- Other info: Work in a vibrant environment in Bath, GBR, with a focus on innovation and customer satisfaction.
- Why this job: Be part of a dynamic team that empowers clients and transforms everyday interactions into meaningful moments.
- Qualifications: 1 year of IT support experience with Linux; strong communication and problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
About NCR Voyix: NCR Voyix Corporation (NYSE: VYX) is a global platform‑powered leader in unified commerce for shopping and dining, offering a flexible, intelligent platform with end‑to‑end payments capabilities and services. The company is headquartered in Atlanta, Georgia and serves customers in more than 35 countries worldwide.
Title: L2 Support Engineer
Location: Bath, GBR – Hybrid
Compensation: 35,000 GBP + Shift allowances 15% annual.
Responsibilities and Duties
- Answer emails, calls and online chat in a positive and friendly manner.
- Create a record of each customer problem and spot trends when applicable.
- Deliver technical IT support as required to our diverse client base.
- Monitor live customers’ SDS software and infrastructure, troubleshoot issues and escalating issues to the Zynstra Operations Team.
- Manage Windows and Linux server operating systems.
- Assist partners and customers with deploying the SDS software.
- Patch and update the operating systems and SDS software on SDS appliances.
- Fulfill IT maintenance tasks scheduled by other team members.
- Promote and provide support for new products and technologies.
- Manage corporate IT desktops and laptops.
- Onboard new employees: laptop setup, account creation and new user orientation.
- Maintain an up‑to‑date knowledge of our products, technologies and competitors.
- Maintain high customer satisfaction ratings that meet company standards.
Knowledge, Skills and Experience
- Minimum of 1 year experience in an IT operational support role working with Linux operating systems.
- Good understanding of core internet technologies – routing/switching, DNS, DHCP, firewalls.
- Experience in a customer‑facing technical role with solid technical aptitude, excellent written and oral communication skills, and the ability to deal effectively with people at all levels.
- Strong analytical skills with proven problem‑solving ability.
- Demonstrated willingness to learn and apply new technology.
Desirable Experience
- Nagios / CheckMK
- Apache CouchDB
- Kubernetes / Docker
- AI Technologies / Microsoft Copilot
- GCP / AWS
- Windows operating systems
- Resilient and redundant file systems (e.g. ZFS, DRBD, btrfs, LVM, RAID, CEPH, clustering solutions)
- Shell scripting (BASH, Python, Perl, Ruby, PowerShell)
Company Benefits
- Pension – first class contributions: 3% employee contribution matches 6% from the company; 4% matches 7%; ≥5% matches 8% from the company.
- Employee stock purchase plan: NCRV stock up to 10% of monthly salary at a 15% discount.
- Holiday: 23 shifts (24 standard "9‑5" days + 8 bank holidays) + option to purchase up to 3 extra leave shifts per year (5 days).
- Training: Full access to Pluralsight and additional training as needed.
- Medical, dental and life insurances (company contributes 50% of cover) and other benefits such as group income protection, critical illness cover, personal accident insurance, cash plan and childcare vouchers.
- Cycle to work scheme, lifestyle discounts and gym membership discounts.
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information or any other characteristic or conduct protected by law.
L2 Support Engineer in Bath employer: NCR Corporation
NCR Corporation is an exceptional employer, offering a vibrant work culture in Nottingham that prioritises employee growth and development. With a strong emphasis on collaboration and innovation, employees are empowered to drive meaningful change while enjoying competitive benefits and a supportive environment that values customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer in Bath
✨Tip Number 1
Familiarise yourself with NCR VOYIX's products and services. Understanding their unique virtualised store infrastructure software will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your Linux skills, as this role requires strong knowledge in managing Linux server operating systems. Consider working on personal projects or contributing to open-source projects to demonstrate your expertise.
✨Tip Number 3
Prepare for customer-facing scenarios by practising your communication skills. Role-playing common support situations can help you articulate your problem-solving process clearly and effectively during the interview.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace L2 Support Engineer in Bath
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the L2 Support Engineer position. Familiarise yourself with the technologies mentioned in the job description, especially Linux and core internet technologies.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support experience, particularly with Linux, and any customer-facing roles you've held.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team, as well as your willingness to learn new technologies.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at NCR Corporation
✨Showcase Your Linux Skills
Since the role requires strong Linux skills, be prepared to discuss your experience with Linux operating systems in detail. Highlight specific projects or tasks where you successfully managed Linux servers, and be ready to answer technical questions related to Linux troubleshooting.
✨Demonstrate Customer-Facing Experience
This position involves providing technical support to a diverse client base. Share examples of how you've effectively communicated with customers in previous roles, especially in resolving their issues. Emphasise your ability to maintain a positive attitude while handling challenging situations.
✨Prepare for Technical Questions
Expect to face technical questions related to core internet technologies such as DNS, DHCP, and firewalls. Brush up on these topics and be ready to explain how they work and how you've applied them in past experiences. This will show your depth of knowledge and readiness for the role.
✨Highlight Problem-Solving Skills
The job requires strong analytical and problem-solving skills. Prepare to discuss specific instances where you've identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.
