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- Tasks: Join our team as a Level 2 Support Engineer, providing technical support and monitoring software.
- Company: NCR VOYIX is a global leader in digital commerce solutions, enhancing customer experiences for over 140 years.
- Benefits: Enjoy a shift-based role with a '4 on 4 off' pattern and opportunities for growth.
- Why this job: Be part of a dynamic team that empowers clients and transforms everyday interactions into meaningful moments.
- Qualifications: 1 year of IT support experience with Linux; strong communication and problem-solving skills required.
- Other info: Work in a vibrant environment in Bath, GBR, with a focus on innovation and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
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NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries worldwide. For nearly 140 years, we have been the global leader in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX enhances store, restaurant, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
We are not only market leaders in our segments and technology but also create exceptional consumer experiences in partnership with top retailers, restaurants, and financial institutions. Our expertise, R&D capabilities, and unique platform help our clients navigate, simplify, and operate their technology systems.
Our customers are central to everything we do. Our mission is to enable stores, restaurants, and financial institutions to surpass their goals—from customer satisfaction and revenue growth to operational excellence, cost reduction, and profit increase. Our solutions empower our clients to succeed in today’s competitive environment.
NCR VOYIX’s innovative, industry-leading technology touches all aspects of business across various industries. We have earned the trust of large and small businesses worldwide—from renowned global brands to local favorites.
GRADE: 9
LOCATION: Bath, GBR
Due to our ongoing growth, we seek exceptional Level 2 Support Engineers with strong Linux skills to join our technical operations team in Bath.
You will work in a shift team responsible for 24/7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software, which is gaining significant traction with retailers globally.
This is a shift-based role, following a “4 on 4 off” pattern.
Responsibilities and Duties:
- Responding to emails, calls, and online chats in a positive and friendly manner.
- Documenting customer problems and identifying trend patterns.
- Providing technical IT support to our diverse client base.
- Monitoring live SDS software and infrastructure, troubleshooting issues, and escalating to the Zynstra Operations Team.
- Managing Windows and Linux server operating systems.
- Assisting partners and customers with deploying SDS software.
- Patching and updating operating systems and SDS software on SDS Appliances.
- Performing scheduled IT maintenance tasks.
- Promoting and supporting new products and technologies.
- Managing company desktop and laptops.
- Onboarding new employees: setting up laptops, creating accounts, and orienting new users.
- Maintaining up-to-date knowledge of our products, technologies, and competitors.
- Ensuring high customer satisfaction ratings that meet company standards.
Knowledge, Skills, and Experience:
- Minimum of 1 year of experience in an IT operational support role working with Linux.
- Solid understanding of core internet technologies—Routing/Switching, DNS, DHCP, firewalls.
- Experience in a customer-facing technical role with strong technical aptitude, excellent communication skills, and effective interpersonal skills.
- Strong analytical and problem-solving skills.
- Willingness to learn and apply new technologies.
Desirable experience with these technologies:
- CheckMK
- Apache
- CouchDB
- Windows operating systems
- Resilient and redundant file systems (preferably ZFS and DRBD, or advanced knowledge of btrfs, LVM, RAID, CEPH, clustering solutions)
- Shell scripting (BASH, Python, Perl, Ruby, PowerShell, etc.)
Offers of employment are conditional upon passing screening criteria relevant to the role.
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L2 Support Engineer employer: NCR Corporation
Contact Detail:
NCR Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with NCR VOYIX's products and services. Understanding their unique virtualised store infrastructure software will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your Linux skills, as this role requires strong knowledge in managing Linux server operating systems. Consider working on personal projects or contributing to open-source projects to demonstrate your expertise.
✨Tip Number 3
Prepare for customer-facing scenarios by practising your communication skills. Role-playing common support situations can help you articulate your problem-solving process clearly and effectively during the interview.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the L2 Support Engineer position. Familiarise yourself with the technologies mentioned in the job description, especially Linux and core internet technologies.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support experience, particularly with Linux, and any customer-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team, as well as your willingness to learn new technologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at NCR Corporation
✨Showcase Your Linux Skills
Since the role requires strong Linux skills, be prepared to discuss your experience with Linux operating systems in detail. Highlight specific projects or tasks where you successfully managed Linux servers, and be ready to answer technical questions related to Linux troubleshooting.
✨Demonstrate Customer-Facing Experience
This position involves providing technical support to a diverse client base. Share examples of how you've effectively communicated with customers in previous roles, especially in resolving their issues. Emphasise your ability to maintain a positive attitude while handling challenging situations.
✨Prepare for Technical Questions
Expect to face technical questions related to core internet technologies such as DNS, DHCP, and firewalls. Brush up on these topics and be ready to explain how they work and how you've applied them in past experiences. This will show your depth of knowledge and readiness for the role.
✨Highlight Problem-Solving Skills
The job requires strong analytical and problem-solving skills. Prepare to discuss specific instances where you've identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.
