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- Tasks: Join our team to provide 24/7 IT support and monitor cutting-edge software.
- Company: NCR Voyix is a global leader in digital commerce solutions, transforming customer experiences.
- Benefits: Enjoy flexible shift patterns, career growth opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 1+ years in IT support with Linux skills; strong communication and problem-solving abilities required.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 30000 - 42000 £ per year.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath. You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software.
This is a shift-based role, which will join our 24 x 7 shift pattern – “4 on 4 off”.
Responsibilities and Duties:- Answering emails, calls and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spot trends when applicable.
- Deliver technical IT support as required to our diverse client base.
- Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team.
- Management of Windows and Linux server operating systems.
- Assisting our partners and customers with deploying the SDS software.
- Patching and updating the operating systems and SDS software on SDS Appliances.
- Fulfilling IT maintenance tasks scheduled by other team members.
- Promote and provide support for new products and technologies.
- Managing corporate IT desktop and laptops.
- Onboarding new employees: laptop setup, account creation and new user orientation.
- Maintain an up-to-date knowledge of our products, technologies, and our competitors.
- Maintain high customer satisfaction ratings that meet company standards.
- The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems.
- Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls.
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
- Strong analytical skills with proven problem-solving ability.
- Demonstrated willingness to learn and apply new technology.
- Nagios
- CheckMK
- Apache CouchDB
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
IT Operations Shift Engineer employer: NCR Corporation
Contact Detail:
NCR Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Shift Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux operating systems and core internet technologies like DNS and DHCP. Having hands-on experience or projects that showcase your skills in these areas can set you apart.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. Be prepared to demonstrate how you've effectively resolved technical issues in a customer-facing environment during interviews.
✨Tip Number 3
Research NCR Voyix and their products thoroughly. Understanding their mission and the technologies they use will help you align your answers with their values and show genuine interest in the company.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting techniques and problem-solving scenarios related to IT operations. Being able to think on your feet will impress interviewers.
We think you need these skills to ace IT Operations Shift Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT operations and Linux systems. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that relate to the responsibilities of the IT Operations Shift Engineer role.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly with Linux operating systems and any relevant technologies like Nagios or Apache. Provide examples of how you've used these skills in previous roles.
Highlight Customer Interaction Experience: Since this role involves customer-facing support, include examples of your experience in similar situations. Describe how you effectively communicated with clients and resolved their issues.
How to prepare for a job interview at NCR Corporation
✨Showcase Your Technical Skills
Make sure to highlight your experience with Linux operating systems and any relevant technologies like Nagios or Apache. Be prepared to discuss specific projects or challenges you've faced in previous roles that demonstrate your technical aptitude.
✨Demonstrate Customer-Facing Experience
Since this role involves direct interaction with clients, share examples of how you've successfully handled customer queries or technical issues in the past. Emphasise your communication skills and ability to remain calm under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would troubleshoot a specific issue or manage a critical situation, showcasing your analytical skills and thought process.
✨Research NCR VOYIX
Familiarise yourself with NCR VOYIX's products, services, and recent developments in the industry. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
