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- Tasks: Lead a team to build and maintain high-performance SaaS solutions.
- Company: NCR Voyix is a global leader in digital commerce solutions for retail, restaurant, and banking industries.
- Benefits: Enjoy remote work options, career growth opportunities, and a vibrant company culture.
- Why this job: Join a dynamic team influencing cloud infrastructure and driving innovation in technology.
- Qualifications: Experience in leading technical teams, cloud infrastructure, and strong communication skills required.
- Other info: This role involves some travel to customer sites across the UK.
The predicted salary is between 43200 - 72000 £ per year.
Head of Technical Services UK&I page is loaded
Head of Technical Services UK&I
Apply locations ENGLAND/UK VIRTUAL, GBR time type Full time posted on Posted 30+ Days Ago job requisition id R0150806
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Head of Technical Services UK&I
Grade: 13
Location: England, virtual
Job Overview:
We are seeking an experienced Technical Services Manager to lead a dynamic team responsible for building and maintaining high-performance, scalable solutions & platforms that deliver critical SaaS services. This role offers the opportunity to influence the architecture, growth, and operational excellence of the cloud infrastructure, while driving a culture of continuous improvement within the platform engineering team. The role will oversee a team of Technical Specialists and Subject Matter Experts, focused on regional best practice, technical excellence and customer satisfaction.
Key Responsibilities:
As the Technical Services Manager, you will lead and evolve the UK&I TECHNICAL SERVICES team, overseeing the development, deployment, and operation of our NCRV platforms and solutions into the UK&I Customer base.
Your responsibilities will include:
• Technical Leadership : Provide strategic direction and technical leadership for the platform, focusing on simplifying and accelerating platform operations, scalability, security, and observability.
• Team Building: Lead and manage a world-class team of Technical Specialists and Subject Matter Experts.
• Cross-functional Collaboration : Work closely with New Product Implementations, Delivery Teams, Customer Support and Customer Success teams to ensure that customer needs and feedback are central to the evolution of the platform. This would include the need for some UK travel to customer sites. You will play a key role in supporting the successful delivery of regional prospects through technical knowledge and expertise.
• Strategic Planning: Collaborate with senior leadership to align platform roadmaps with business goals, ensuring the platform evolves in line with user needs and market demands.
• Vendor Management & Cloud Governance: Engage with external vendors, drive cloud governance initiatives, and make critical build vs. buy decisions to support platform scalability and operational efficiency.
• Observability & Automation: Develop and execute a comprehensive observability and automation strategy that aligns with business objectives and enhances platform reliability.
• Financial Management: Implement best practices for financial operations and cost governance, ensuring platform performance and quality are delivered at optimal commerciality.
Key Qualifications and Skills:
Leadership Expertise:
• Ability to articulate technical solutions and challenges to senior management.
• Proven track record in leading high-performing Technical Services teams, fostering a culture of innovation and excellence.
• Strong communication and interpersonal skills, capable of aligning diverse teams and stakeholders from technical staff to executives.
• Passion for mentoring and developing talent, with a focus on nurturing future leaders within the engineering team.
• Experience in cross-team collaboration and influencing the direction of product and system architecture.
• Be point of contact for regional standardisation and certificate ownership.
• Engagement with Payment providers, suppliers including BOE.
• Resource profiling, workload scheduling and management.
• Implement and maintain governance best practice.
Technical Proficiency:
• Retail experience, ideally including Self-Checkout, Payments, Fuel, Convenience, Loyalty and associated technologies.
• Expert knowledge of VMware technologies, Managed Hosting solutions, and B2B SaaS platforms, with an ability to drive operational excellence across these environments.
• Experience in managing cloud infrastructure, particularly with AWS and Azure, with the ability to leverage its tools for optimizing platform reliability, performance and scalability.
• • Experience of automated build and image deployments.
• Hands-on experience with classic hosting technologies (e.g. Kubernetes, AWS)
• Familiarity with telephony technologies such as SIP, session border controllers, and related components.
• Familiarity with observability tools such as Prometheus, Grafana, and Loki.
• Strong Experience in Microsoft technology stack
• Proficiency in tools such as GitLab, Docker, Terraform, CI/CD, and various deployment architectures.
• Strong understanding of cloud cost governance, including forecasting and managing cloud infrastructure costs.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.”
About Us
Help us run the world\’s top brands.
At NCR Voyix , we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we\’ve been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.
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Head of Technical Services UK&I employer: NCR Corporation
Contact Detail:
NCR Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Services UK&I
✨Tip Number 1
Familiarise yourself with NCR VOYIX's products and services. Understanding their cloud-based solutions and how they impact customer satisfaction will help you articulate your vision for the Technical Services team during interviews.
✨Tip Number 2
Network with current or former employees of NCR VOYIX, especially those in technical roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for discussions with hiring managers.
✨Tip Number 3
Showcase your leadership experience by preparing examples of how you've successfully led technical teams in the past. Be ready to discuss specific challenges you faced and how you overcame them to drive operational excellence.
✨Tip Number 4
Stay updated on the latest trends in cloud technologies and SaaS platforms. Being knowledgeable about tools like AWS, Azure, and observability tools will demonstrate your commitment to continuous improvement and innovation in the role.
We think you need these skills to ace Head of Technical Services UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description for the Head of Technical Services UK&I. Focus on your leadership experience, technical proficiency, and any specific technologies mentioned in the job posting.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are the perfect fit for this role. Mention your passion for mentoring and developing talent, as well as your experience in leading high-performing teams.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your ability to lead technical services teams and drive operational excellence. Use metrics where possible to quantify your impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at NCR Corporation
✨Showcase Your Technical Leadership
As a candidate for the Head of Technical Services, it's crucial to demonstrate your ability to lead and inspire a technical team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering innovation and excellence.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with various teams, such as Customer Support and Product Implementations. Be ready to discuss specific instances where your collaboration led to improved customer satisfaction or operational efficiency.
✨Demonstrate Financial Acumen
Since financial management is key in this role, prepare to discuss your experience with cost governance and optimising platform performance. Bring examples of how you've implemented best practices in financial operations.
✨Prepare for Technical Proficiency Questions
Expect questions about your expertise in cloud infrastructure, particularly AWS and Azure. Brush up on your knowledge of VMware technologies and observability tools like Prometheus and Grafana, as these will likely come up during the interview.
