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For Companies At a Glance
- Tasks: Install, maintain, and repair equipment to keep customers happy and operations smooth.
- Company: Join NCR Voyix, a leader in technology solutions with a strong reputation.
- Benefits: Enjoy flexible schedules, travel opportunities, and potential for overtime pay.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: High school diploma required; tech-savvy individuals with mechanical aptitude preferred.
- Other info: Must be willing to work nights and weekends; physical activity involved.
The predicted salary is between 30000 - 42000 £ per year.
Position: Customer Engineer
Location: Bristol, UK
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
- Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
- Work outside of assigned area as needed for projects, coverage, or demand peaks.
- Ownership of customer problems or incidents until resolution, ensuring satisfaction and compliance with Service Level Agreements (SLA).
- Diagnose, repair, and replace components on equipment supported by NCR Voyix, including Point of Sale, Self-service checkout, servers, back-office equipment, handheld terminals, and peripherals.
- Install new or upgrade existing equipment according to the Statement of Work (SOW).
- Assist in site preparation, including cable installation, equipment staging, and testing; perform modular swaps and unit replacements as needed.
- Subject to training and certification, work at heights using ladders, MEWP, and handheld power tools.
- Respond to customer concerns by resolving or escalating issues appropriately.
- Build relationships with customers and develop communication channels at the local level.
- Represent NCR Voyix positively, reflecting the company\’s image and reputation.
- Perform periodic preventive maintenance, diagnose problems, and replace components or modules.
- Manage NCR Voyix assets used in service delivery, including tools, software, vehicles, documentation, and intellectual property.
- Maintain parts inventory and records accurately.
- Report calls, activities, and expenses promptly; capture detailed customer asset information for invoicing or billing.
- Dispatch daily or set own schedule based on reports to meet SLA.
- Prolonged travel, lifting parts up to 50 lbs. (25 kg), and physical activities like bending, walking, standing, or sitting may be required.
- Participate in shift patterns, including weekends and evenings, as per customer and SLA requirements.
- Support night shifts and deployment projects as needed, with additional allowances according to country guidelines.
- Work towards Key Performance Indicators to ensure customer satisfaction, quality, safety, and cost management.
BASIC QUALIFICATIONS
- Valid Driver\’s License
- High School Diploma or equivalent, with related experience
- Basic computer skills, including Windows OS and Microsoft Office
- Experience in PC hardware maintenance and support, including desktops, servers, peripherals, routers, networks, switches, hubs
- Strong mechanical/electrical aptitude with high integrity and teamwork support
- Flexible schedule including nights, weekends, overtime, and on-call shifts
PREFERRED QUALIFICATIONS
- Associate\’s degree or certifications in a Technology Field preferred
- Previous experience with NCR or similar equipment is advantageous
- Qualifications in Electronics or IT domain preferred
- EPOS maintenance or installation experience preferred; strong desktop hardware experience considered if EPOS is limited
Offers of employment are conditional upon passing screening criteria applicable to the job.
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Customer Engineer - Bristol employer: NCR Corporation
Contact Detail:
NCR Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer - Bristol
✨Tip Number 1
Familiarise yourself with NCR Voyix equipment and its functionalities. Understanding the specific technologies and systems you'll be working with will give you an edge during interviews and help you demonstrate your technical knowledge.
✨Tip Number 2
Network with current or former Customer Engineers at NCR. Engaging with them can provide insights into the role, company culture, and expectations, which can be invaluable when preparing for your application and interviews.
✨Tip Number 3
Showcase your problem-solving skills through real-life examples. Be ready to discuss how you've handled customer issues in the past, as this role heavily relies on resolving incidents and ensuring customer satisfaction.
✨Tip Number 4
Be prepared for a flexible work schedule. Highlight your willingness to work nights, weekends, and on-call shifts, as this is a key requirement for the position and shows your commitment to meeting customer needs.
We think you need these skills to ace Customer Engineer - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation, maintenance, and repairs of equipment. Emphasise any previous roles that involved customer interaction and problem-solving, as these are key for the Customer Engineer position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your mechanical/electrical aptitude and ability to work under pressure, especially in customer-facing situations.
Highlight Technical Skills: Clearly outline your technical skills related to PC hardware maintenance, networking, and any experience with NCR or similar equipment. This will show that you have the necessary background for the role.
Show Flexibility: Since the job requires a flexible schedule, mention your willingness to work nights, weekends, and on-call shifts. This demonstrates your commitment to meeting customer needs and adhering to Service Level Agreements.
How to prepare for a job interview at NCR Corporation
✨Know Your Equipment
Familiarise yourself with NCR Voyix products and similar equipment. Be prepared to discuss your experience with installation, maintenance, and repairs, as well as any specific challenges you've faced in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved customer issues or technical problems in previous roles. Highlight your ability to take ownership of incidents until resolution, showcasing your commitment to customer satisfaction.
✨Showcase Your Technical Aptitude
Be ready to discuss your experience with PC hardware maintenance, networking, and any relevant certifications. Emphasise your mechanical and electrical skills, as these are crucial for the role.
✨Emphasise Flexibility and Teamwork
Since the role requires a flexible schedule and teamwork, share examples of how you've successfully collaborated with others and adapted to changing demands in previous jobs.
