Senior Change Manager in City of Westminster

As Sr Change Manager you will own and be fully responsible for BAU change control management for Managed Services clients. You will lead a small team of Jr Change Analysts. You will need an understanding of Managed Services delivery and skills to work across multiple teams across both customer and NCR stakeholder teams Member of the UK Managed Services Management Office reporting to the Executive Services Manager Responsible for managing customer changes within BAU. A subject matter expert who owns and manages change projects (and their success) from start to finish Position required to maintain working relationships with NCR teams, including, but are not limited to, MS Software Distribution Delivery, MS Incident Management & Helpdesk, Managed Services Quality & Engineering, Software Support, Field Support Specialists, ITS and Professional Services Co-ordinate between NCR teams for scoping CR software changes Ensure all change management is funded including the time to scope and manage the change Provide an audited trail of changes for contract compliance Run customer change board calls via Teams - twice per week Change management in relation to remote software deployments: to cover liaison with Professional Services (if applicable), ensure testing and certification with NCR Managed Services Engineering & Quality Team, customer testing process is signed off, prior to deployment via NCR Software Distribution team. Ensure the change is deployed successfully. Weekly Customer Notification on planned system changes or outages which may impact customer service Keeping track of Global Change Freeze periods and communicating Change Freeze Schedule to both customer, NCR stakeholder teams and all third parties who participate in change process in timely manner. Liaise with Delivery and ITS to ensure Root Cause Analysis is shared with the customer for system outages

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