Change Manager

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NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Change Manager

Location: London, GBR

We are seeking a Change Manager who will control the framework and methodology of ITIL change management within NCR VOYIX. You will be responsible for overseeing the entire change management process, from planning and scheduling changes, to ensuring they are successfully implemented and documented. You will work closely with teams to help them understand their role and contribution to successful change and make sure changes occur with minimal disruption to business and IT services. In addition, you will generate reports and analyze change data to validate accuracy, completeness, and identify areas for improvement.

Key Responsibilities:

• Maintain and improve on a comprehensive change management process that aligns with industry best practices and follows NCR VOYIX’s policies and procedures,
• Champion the process and identify process & tooling opportunities,
• Facilitate Change Advisory Board (CAB) meetings to ensure changes are reviewed and approved by the appropriate stakeholders,
• Track and manage a change throughout its entire lifecycle, from start to closure, with the aim to minimize negative impact to the performance or availability of our IT services,
• Recognize the type of change and determine its impact through appropriate risk analysis,
• Oversee the scheduling and implementation of changes so they are executed in a timely and effective manner,
• Develop and maintain change management reports and metrics to track the effectiveness of the change management process and identify opportunities for improvement,
• Quarterly Change Review meetings with supported line of businesses,
• Ongoing training of users.

Requirements:

• Excellent leadership skills- you will be interacting with all levels of the company,
• Professionalwritten and verbal communication,
• Team-oriented attitude, with the ability to work effectively with a wide range of stakeholders,
• Broad IT knowledge,
• Strong understanding of ITIL best practices and experience interacting with all ITSM processes,
• Ability to manage multiple priorities simultaneously,
• Familiarity with ITSM tools such as ServiceNow and Jira.

Offers of employment are conditional upon passage of screening criteria applicable to the job

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