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For Companies At a Glance
- Tasks: Manage projects and provide technical support for innovative banking solutions.
- Company: Join NCR Atleos, a leader in enhancing financial access globally.
- Benefits: Enjoy flexible work options, health insurance, and discounts tailored to your lifestyle.
- Why this job: Grow your skills in a dynamic environment while making a real impact in finance.
- Qualifications: Degree in a related field and 1-3 years of experience in tech support or project management.
- Other info: Opportunities for travel and a chance to work with cutting-edge technology.
The predicted salary is between 28800 - 48000 £ per year.
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers worldwide.
The role requires a progressive, adaptable individual eager to grow their technical, project management, and personal skills. It involves working in a varied environment daily, with evolving technologies, customer bases, and projects.
What is a currency template? This software implements strict banknote handling requirements in an Automated Teller Machine’s cash deposit module. Each country has unique requirements for currency identification (local and FOREX), detecting banknote damage, counterfeit notes, and sometimes passing a central bank certification. This is vital for NCR’s ability to sell banknote deposit and recycling hardware globally efficiently and competently.
Job Requirements
- Project Planning and Management: Guide and coordinate projects, confirm requirements, resources, schedules, hardware, and performance, and work with developers to ensure successful delivery of bespoke software.
- Technical Guidance & Support: Understand hardware and software for note handling, analyze errors and logs to identify root causes.
- High communication skills: Adapt technical information for different audiences; act as the central communication hub among teams.
- Project coordination: Manage multiple projects of varying complexity, focusing on meeting customer needs.
- Work hours: May require weekend or extended hours to meet customer requirements.
Essential Skills
- Excellent written and spoken English, with the ability to explain complex technical info clearly.
- Ability to review technical data, analyze logs, and perform testing.
- Willingness to travel occasionally if needed.
- Patience and calmness during urgent incidents.
- Self-starting attitude.
- Ability to work in teams and independently.
- Ability to meet tight deadlines and manage multiple requests.
- Willingness to learn.
Advantageous Skills
- Additional language skills.
- Knowledge of NCR deposit and recycler hardware/software.
Qualifications & Experience
- Degree in a related discipline or project management.
- 1-3 years of related experience in technical support, development, or project management.
As an NCR Atleos employee, you benefit from core offerings and optional benefits tailored to your lifestyle, including pension plans, health insurance, discounts, and more.
EEO Statement
NCR Atleos is an equal-opportunity employer, hiring based on qualifications and performance without discrimination.
Agency Policy
We accept resumes only from NCR Atleos preferred suppliers. Unsolicited resumes sent elsewhere are not our responsibility for fees or charges.
Technical Support Specialist / Project Manager employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist / Project Manager
✨Tip Number 1
Familiarise yourself with NCR's products and services, especially their banknote handling technology. Understanding the specifics of how their Automated Teller Machines operate will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your project management skills by reviewing methodologies like Agile or Scrum. Being able to discuss these frameworks confidently can demonstrate your readiness to manage multiple projects effectively.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Since communication is key in this role, being able to adapt your language for different audiences will showcase your ability to be the central communication hub.
✨Tip Number 4
Network with current or former employees of NCR Atleos on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Technical Support Specialist / Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and project management. Use keywords from the job description, such as 'project planning', 'technical guidance', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Technical Support Specialist / Project Manager role. Mention specific experiences that demonstrate your ability to manage projects and provide technical support, and express your eagerness to grow within the company.
Showcase Your Communication Skills: Since high communication skills are essential for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your documents well to demonstrate your written communication prowess.
Highlight Your Adaptability: Given the varied environment of the role, emphasise your adaptability and willingness to learn. Provide examples of how you've successfully navigated changing technologies or customer needs in previous positions.
How to prepare for a job interview at NCR Atleos
✨Understand the Role
Make sure you have a clear understanding of the Technical Support Specialist / Project Manager role. Familiarise yourself with NCR Atleos' products, especially the banknote handling software and hardware. This will help you answer questions confidently and demonstrate your interest in the position.
✨Showcase Your Communication Skills
Since the role requires high communication skills, practice explaining complex technical concepts in simple terms. Prepare examples from your past experiences where you successfully communicated technical information to non-technical audiences.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified root causes and implemented solutions.
✨Prepare for Project Management Questions
Expect questions about your project management experience. Be prepared to discuss how you plan, coordinate, and manage multiple projects simultaneously. Highlight any tools or methodologies you’ve used to keep projects on track and meet deadlines.
