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- Tasks: Solve technical problems and support customers using NCR Atleos software.
- Company: NCR Atleos is a global leader in financial access solutions.
- Benefits: Enjoy structured training, career development, and a supportive team environment.
- Why this job: Make a real impact while working with cutting-edge technology and a collaborative culture.
- Qualifications: Bachelor's degree in a related field and 2-4 years of experience required.
- Other info: Flexible hours and opportunities for growth in a dynamic industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Software Support Engineer II role at NCR Atleos.
Are you passionate about solving complex technical problems and delivering exceptional customer experiences? Join our global support team as a Software Support Engineer II and play a key role in ensuring the success of our customers using NCR Atleos\’ proprietary software solutions.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas Of Responsibility
As a Software Support Engineer, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.
- Investigating and resolving moderately complex software issues.
- Identifying, confirming, and documenting product bugs.
- Reproducing customer-reported issues in test environments.
- Advising customers on product usage and best practices.
- Assisting with software configuration and optimization.
- Collaborating with cross-functional teams to drive issue resolution.
- Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.
What We’re Looking For
We’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.
Ideal Candidates Will Have
- A process-oriented mindset with a strong attention to detail
- Solid understanding of software systems and troubleshooting methodologies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- A proactive, solution-oriented approach to customer support
While prior experience in a similar role is required, comprehensive training and mentorship will be provided to help you succeed in this position.
Why Join Us?
- Work with cutting-edge proprietary software used by clients worldwide
- Be part of a supportive, growth-oriented team
- Receive structured onboarding, ongoing training, and career development opportunities
- Make a real impact by helping customers overcome challenges and achieve success
Technical Qualifications
ATM Client Software
- Client/Server technologies
- Microsoft Windows technologies
- Any exposure to ATM/ITM operations and technologies would be a plus but not required
Basic Qualifications
- Bachelor\’s degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field
- 2-4 years of related experience
Additional Qualifications
- Good communication skills, both written and verbal
- Ability to work effectively in a team environment
- Proactive and positive attitude
- Decision making
- Problem solving
- Interpersonal skills
- Attention to detail
- Ability to be focused and a self-starter
- Strong desire for quality
- Ability to multitask
- Tact & diplomacy
- Excited by the challenge of the unknown
- Analytical skills
- Ability to work flexible hours
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Software Support Engineer II employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer II
✨Tip Number 1
Familiarise yourself with NCR Atleos' proprietary software solutions. Understanding the specific software you'll be supporting will give you a significant edge during interviews, as it shows your commitment and readiness to tackle customer issues.
✨Tip Number 2
Brush up on your troubleshooting methodologies and analytical skills. Be prepared to discuss past experiences where you've successfully resolved complex technical problems, as this will demonstrate your capability to handle the challenges of the role.
✨Tip Number 3
Highlight your communication and interpersonal skills in conversations with recruiters. Since the role involves advising customers and collaborating with teams, showcasing your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of NCR Atleos if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Software Support Engineer II position.
We think you need these skills to ace Software Support Engineer II
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Software Support Engineer II position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with software troubleshooting and customer support. Mention specific examples where you successfully resolved technical issues or improved customer satisfaction.
Showcase Technical Skills: Clearly outline your technical qualifications, especially any experience with client/server technologies, Microsoft Windows, or ATM operations. This will demonstrate your suitability for the role and your ability to handle the software solutions used by NCR Atleos.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for solving complex problems and delivering excellent customer service. Use this opportunity to convey your proactive approach and how you can contribute to the success of NCR Atleos' customers.
How to prepare for a job interview at NCR Atleos
✨Understand the Software
Make sure you have a solid grasp of NCR Atleos' proprietary software solutions. Familiarise yourself with common issues and troubleshooting methodologies, as this will help you demonstrate your technical skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex technical problems. Highlight your analytical approach and how you collaborated with others to find solutions, as this aligns with what they are looking for in a candidate.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your interpersonal abilities.
✨Demonstrate a Customer-Focused Mindset
Emphasise your commitment to delivering exceptional customer experiences. Share examples of how you've gone above and beyond to assist customers, and be prepared to discuss how you would handle challenging customer interactions.
