Software Solutions Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Software Solutions Engineer

Location: Welwyn Office UK

Position Summary & Key Areas of Responsibility

• Develops scripts / applications / software to deliver efficiencies through automation of installation, deployment, management, and monitoring processes.
• Actively assist with the development and maintenance of a continuous integration solution.
• Estimate and commit to delivery of project requirements.
• Work effectively alone or as part of a team – assisting and mentoring junior staff to develop solutions and best practice procedures.
• Participate in continuing process improvement initiatives.
• Coordinate and communicate with other IT departments including PMO, QC, stakeholders, and customers.
• Author ATM Technical specifications, Software Installation Documentation, & User Guides.
• Assess requirements & priorities to ensure delivery of the right product at the right time.
• Provides input on project constraints and dependencies, establishes project acceptance criteria and quality goals.
• Support QC in the testing process from the design & development of appropriate test cases to the resolution of software issues reported.
• Manage issue reporting, investigation, resolution, and deployment through JIRA and ServiceNow tickets
• Support/resolve production issues forwarded by Level 3 Support including the creation of hot fixes.
• Designs and develops quality, object orientated, testable source code if part of assigned responsibility.
• Travel – as required to support onsite activities such as customer Pilot installations.

Preferred Qualifications

• Undergraduate degree in Computer Science/Engineering and/or equivalent experience
• Experience in IT Management;
• Experience of managing Windows-based Desktop solutions;
• In depth knowledge of ATM technology infrastructure: including ATM Terminal Software, NDC, CEN/XFS, ATM Security, operation of ATM software platform management tools;
• Experience in transaction processing platforms, especially Postilion;
• Experience with Windows scripting languages Batch and Powershell
• Experience creating HTML pages utilizing CSS and Javascript
• Experience in defining technical expectations, system requirements and effort estimations for projects
• Experience working to a change management procedure and working with a change management application, preferably ServiceNow
• Experience writing technical documents for product releases
• Ability to investigate reported issues including estimated impact and scale, and providing resolutions
• Experience working with desktop security solutions, preferably Trellix (McAfee) EPO
• Experience working with ATM’s in a Lab or Production setting, having engaged in terminal software and hardware setup/troubleshooting.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.