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- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Company vehicle for personal use, full training, and competitive pay.
- Why this job: Make a real impact while working independently in a dynamic environment.
- Qualifications: Valid UK driving license and basic IT repair knowledge required.
- Other info: Opportunities for growth and development in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Leicester or Loughborough or Derby or Burton upon Trent, UK - Field Work
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL)
- Previous Field Based experience
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Customer Engineer in Loughborough employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Loughborough
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think about real-life examples where you've solved problems or helped customers, as these stories will make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Engineer in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Engineer role. We want to see how your background fits with diagnosing faults and performing repairs, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining NCR Atleos and how your skills can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for quick learners who can perform well under pressure, so share those stories that showcase your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech Inside Out
As a Customer Engineer, you'll be dealing with ATMs and various tech equipment. Brush up on your knowledge of computer hardware, software, and mechanical repair. Be ready to discuss your experience with Windows operating systems and any relevant troubleshooting you've done.
✨Show Off Your Problem-Solving Skills
This role requires quick thinking and strong problem-solving abilities. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues. Highlight how you took ownership of customer problems and ensured their satisfaction.
✨Demonstrate Your Interpersonal Skills
Customer-facing roles demand excellent communication skills. Practice how you would explain complex technical issues in simple terms. Be ready to share instances where you built strong relationships with customers or colleagues, showcasing your ability to work independently and as part of a team.
✨Familiarise Yourself with the Territory
Since the job involves fieldwork across specific regions, having a good geographical knowledge is key. Research Leicester, Loughborough, Derby, and Burton upon Trent. Mention any local insights you have during the interview to show you're prepared and engaged with the role.
