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For Companies At a Glance
- Tasks: Diagnose and repair ATMs, EPOS, and kiosks while ensuring customer satisfaction.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Company vehicle, tools provided, and flexible working shifts.
- Why this job: Make a real impact by solving customer issues and enhancing their experience.
- Qualifications: Full UK driving licence and basic IT/mechanical repair knowledge preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas Of Responsibility
- To diagnose faults, make repairs and replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
- Responsible for ownership of customer problems or incidents until resolved to customer satisfaction and/or in compliance with agreed Service Level Agreements.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights; may require bending/squatting, walking/standing/sitting for prolonged periods.
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
- Tools, laptop, Android phone and all other required tools are provided. Uniform and PPE provided.
Basic Qualifications
- A full UK manual driving licence is mandatory.
- Experience preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge; full training will be provided to the right candidate.
- Experience preferred with Windows operating systems.
- Experience preferred in general PC hardware and software maintenance.
- Works well with minimal supervision, exhibits good problem‑solving skills, ability to learn quickly and work under pressure.
- High level of mechanical/electrical aptitude.
- Excellent interpersonal skills and customer‑facing relationship skills required.
- Flexible with working shifts; early and late shifts including weekends and rotating shifts may be required.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Customer Engineer - United Kingdom, Virtual in Lincoln employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer - United Kingdom, Virtual in Lincoln
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Engineer, you'll need to diagnose and fix issues on the spot. Try some mock scenarios or even troubleshoot your own tech at home to get into the right mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NCR Atleos team. Don’t miss out!
We think you need these skills to ace Customer Engineer - United Kingdom, Virtual in Lincoln
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any experience you have with IT, computer repairs, or mechanical work. We want to see your problem-solving skills and how you handle technical challenges!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Customer Engineer role. Mention specific experiences that relate to diagnosing faults and customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM, EPOS, and self-checkout systems. Familiarise yourself with common faults and repairs, as well as basic computer hardware and software. This will show that you’re not just a candidate but someone who understands the tools of the trade.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem under pressure. This will demonstrate your ability to think on your feet and resolve customer issues effectively.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to discuss your interpersonal skills. Share experiences where you’ve gone above and beyond for a customer, highlighting your commitment to customer satisfaction.
✨Flexibility is Your Friend
Be prepared to talk about your availability for shifts, including weekends and late hours. Show that you’re adaptable and willing to meet the demands of the job, which is crucial for maintaining service continuity.
