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- Tasks: Diagnose and repair ATMs while providing top-notch customer service.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Company vehicle for personal use, full training, and competitive pay.
- Why this job: Make a real difference in tech while enjoying a dynamic work environment.
- Qualifications: Valid UK driving license and basic IT repair skills required.
- Other info: Great opportunity for career growth with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Lincoln, UK - Field Work
Hours: 42.5 per week across 5 days with weekend work on rota basis
Main Responsibilities:- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
- Previous Field Based experience
Customer Engineer in Lincoln employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Lincoln
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Customer Engineer. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves diagnosing faults and repairing equipment, be ready to demonstrate your technical skills. Brush up on your break/fix knowledge and practice common repair scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Engineer in Lincoln
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with IT and mechanical repairs in your application. We want to see how your skills match up with the Customer Engineer role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific job. Mention your familiarity with Windows operating systems and any relevant qualifications, as it’ll help us see you as a great fit for the team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key experiences and qualifications stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Customer Engineer position!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and basic computer hardware. Be ready to discuss your experience with break/fix scenarios and how you've tackled similar issues in the past. This will show that you’re not just familiar with the tech, but you can also handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues or technical problems in previous roles. Highlight your ability to think on your feet and work independently, as this is crucial for a Customer Engineer role.
✨Get Familiar with the Area
Since the job involves fieldwork, having a good understanding of the local geography can be a big plus. Familiarise yourself with the region you'll be working in, and be ready to discuss how you would navigate it efficiently.
✨Demonstrate Your Interpersonal Skills
Customer-facing roles require excellent communication skills. Think of instances where you've built strong relationships with clients or resolved conflicts effectively. This will help you stand out as someone who can ensure customer satisfaction.
