At a Glance
- Tasks: Diagnose and repair ATMs while providing top-notch customer service.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Company vehicle for personal use, full training, and competitive pay.
- Other info: Great opportunity for career growth with extensive training provided.
- Why this job: Be part of a dynamic team making a real difference in tech.
- Qualifications: Valid UK driving license and basic IT repair skills required.
The predicted salary is between 30000 - 42000 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Leicester or Loughborough or Derby or Burton upon Trent, UK - Field Work
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Field Services Engineer in Leicester employer: NCR Atleos
NCR Atleos is an exceptional employer that prioritises employee development and satisfaction, offering comprehensive training and a supportive work culture. With a focus on innovation in financial technology, employees enjoy the benefits of a company vehicle for personal use, competitive pay, and opportunities for growth within a dynamic team environment across the vibrant regions of Leicester, Loughborough, Derby, and Burton upon Trent.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with ATM repairs or IT troubleshooting, consider creating a portfolio or a LinkedIn showcase. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about scenarios where you solved problems under pressure and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Services Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with IT and mechanical repairs, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and solve issues independently, so let us know how you shine in this area!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and general IT repair. Be ready to discuss your experience with break/fix scenarios and how you've tackled similar issues in the past. This will show that you’re not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems independently. Think of specific instances where you diagnosed a fault and successfully repaired or replaced equipment. This will demonstrate your ability to take ownership of customer issues, which is key for this role.
✨Get Familiar with the Area
Since the job involves fieldwork across various locations, having a good understanding of the local geography can be a big plus. Research the areas you'll be working in and be prepared to discuss how you would navigate them efficiently.
✨Practice Your Interpersonal Skills
As a Customer Engineer, you'll need to interact with clients regularly. Prepare to showcase your excellent interpersonal skills by discussing past experiences where you’ve built strong relationships with customers or resolved conflicts effectively.
