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- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Company vehicle for personal use, full training, and competitive pay.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: Valid UK driving license and basic IT repair knowledge required.
- Other info: Great opportunity for career growth in a dynamic field-based role.
The predicted salary is between 30000 - 42000 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Leicester or Loughborough or Derby or Burton upon Trent, UK - Field Work
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL)
- Previous Field Based experience
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Customer Engineer in Leicester employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Leicester
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Customer Engineer, you might face practical tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining NCR Atleos. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engineer role. Highlight any relevant experience in IT, mechanical repair, or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for NCR Atleos. Keep it engaging and personal.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and general IT repair. Be ready to discuss your experience with break/fix scenarios and how you've tackled similar issues in the past. This will show that you’re not just familiar with the tech, but you can also handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in previous roles. Think about specific situations where you took ownership of a problem and ensured customer satisfaction. This will highlight your ability to work independently and think on your feet.
✨Get Familiar with the Area
Since the role involves fieldwork across various locations, having a good understanding of the local geography is key. Familiarise yourself with the areas you'll be working in, as this shows initiative and helps you stand out as a candidate who’s ready to hit the ground running.
✨Demonstrate Your Interpersonal Skills
Customer-facing roles require excellent communication skills. Prepare to discuss how you build relationships with clients and handle difficult conversations. Practising these scenarios can help you convey confidence and approachability during the interview.
