At a Glance
- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Competitive salary, personal use of company vehicle, and extensive benefits package.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Make a real impact in the tech world while enjoying a dynamic work environment.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
The predicted salary is between 30000 - 33000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Location: Halifax - Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Carry out work with adherence to the Health & Safety Policy
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
WHAT WE CAN OFFER YOU:
- £30,000 - £33,000 depending on experience
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- 24 days holiday, rises to 25 after 5 years’ service.
- Competitive defined contribution company pension with Fidelity.
- 75% Employer funded single private medical cover with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Customer Engineer in Huddersfield employer: NCR Atleos
NCR Atleos is an exceptional employer, offering a dynamic work environment in Halifax where you can thrive as a Customer Engineer. With competitive salaries, comprehensive benefits including personal use of a company vehicle, and a strong focus on employee growth through training and development, we foster a culture of support and innovation. Join us to be part of a global leader in financial technology, where your contributions directly impact the accessibility of financial services worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer in Huddersfield
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and potentially lead to referrals, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and genuinely interested in joining the NCR Atleos team.
We think you need these skills to ace Customer Engineer in Huddersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Engineer role. Highlight your relevant experience in IT, mechanical repair, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We value quick learners who can think on their feet, so let us know how you've solved problems in the past!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and basic computer hardware. Be ready to discuss your experience with break/fix scenarios and how you've tackled technical issues in the past. This will show that you’re not just a quick learner, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues or technical problems independently. Think of specific situations where you took ownership and ensured customer satisfaction, as this aligns perfectly with the role's responsibilities.
✨Get Familiar with NCR Atleos
Research NCR Atleos and their services. Understanding their mission to expand financial access will help you connect your answers to their goals during the interview. It shows genuine interest and helps you stand out as a candidate.
✨Practice Your Interpersonal Skills
Since this role involves customer interaction, practice how you communicate technical information clearly and effectively. Role-play common customer scenarios with a friend to build confidence in your interpersonal skills and ensure you can handle pressure well.
