At a Glance
- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Competitive salary, personal use of company vehicle, and extensive health benefits.
- Other info: Flexible hours with opportunities for career growth and training.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
The predicted salary is between 30000 - 33000 € per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
This advert is for future openings within our Field Service Team. By applying, you’ll be considered for upcoming opportunities. Our team regularly reviews applications and will contact you if a suitable role becomes available.
Location: Halifax - Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Carry out work with adherence to the Health & Safety Policy
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
WHAT WE CAN OFFER YOU:
- £30,000 - £33,000 depending on experience
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- Health & safety training.
- 24 days holiday, rises to 25 after 5 years’ service.
- Competitive defined contribution company pension with Fidelity.
- 75% Employer funded single private medical cover with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
Thank you for your interest in our position. This is an evergreen job posting for future openings, meaning we may not have an open role at this time, but we use candidates gathered from this posting to build a pipeline of candidates for future needs. As a result, individual application feedback will not be provided. Submitting your application allows our recruiting team to consider you as positions become available.
Candidates seeking immediate opportunities are encouraged to review current openings on the NCR Atleos Careers page.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Field Service Engineer in Halifax employer: NCR Atleos
NCR Atleos is an exceptional employer, offering a dynamic work environment in Halifax for Field Service Engineers. With a strong commitment to employee growth, comprehensive training, and a competitive benefits package including personal use of a company vehicle and health coverage, we foster a culture of support and development. Join us to be part of a global leader dedicated to enhancing financial access while enjoying a rewarding career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Halifax
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about upcoming roles and even a foot in the door.
✨Tip Number 3
Prepare for interviews by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role, especially your problem-solving skills and customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our Careers page for any immediate openings that might suit you.
We think you need these skills to ace Field Service Engineer in Halifax
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your relevant experience, especially in IT and mechanical repair, to show us you’re the right fit!
Show Off Your Skills:Don’t hold back on showcasing your problem-solving skills and customer service experience. We want to see how you can take ownership of issues and ensure customer satisfaction!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Remember to apply directly through our website! It’s the best way for us to receive your application and consider you for future openings in our Field Service Team.
How to prepare for a job interview at NCR Atleos
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ATM modules and general IT repair. Familiarise yourself with common faults and solutions, as well as the equipment you'll be working with. This will help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific instances where you diagnosed a fault or resolved a customer issue. This will demonstrate your ability to think on your feet and handle pressure, which is crucial for a Field Service Engineer.
✨Understand the Company Culture
Research NCR Atleos and their mission to expand financial access. Knowing their values and how they operate will help you align your answers with what they’re looking for in a candidate. It shows that you're genuinely interested in being part of their team.
✨Be Ready for Practical Scenarios
Expect to discuss real-life scenarios during your interview. They might ask how you'd handle a specific situation on-site. Practise articulating your thought process clearly, as this will showcase your hands-on experience and ability to work independently.
