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- Tasks: Diagnose and repair ATMs while providing top-notch customer service.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Full training, company vehicle for personal use, and competitive pay.
- Why this job: Be part of a dynamic team making a real difference in tech.
- Qualifications: Valid UK driving license and basic IT repair skills required.
- Other info: Great opportunity for career growth with a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Glasgow, Scotland - Field Work
Hours: 42.5 per week across 5 days with weekend work on a rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
EEO Statement: NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies: To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Customer Engineer in Glasgow employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Glasgow
✨Tip Number 1
Get to know the company inside out! Research NCR Atleos and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer engineering. Think about scenarios where you've solved problems or dealt with customers effectively. We want to see how you handle real-life situations!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Engineer in Glasgow
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with IT and mechanical repairs in your application. We want to see how your skills match up with the Customer Engineer role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific job. Mention your familiarity with Windows operating systems and any relevant experience you have with ATMs or fieldwork.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and basic computer hardware. Be ready to discuss your experience with break/fix scenarios and how you've tackled similar issues in the past. This will show that you’re not just familiar with the tech, but you can also handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues or technical problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and take ownership of challenges.
✨Get Familiar with the Company
Research NCR Atleos and understand their values, products, and services. Knowing what they stand for and how they operate will allow you to tailor your responses and show genuine interest in the role. Plus, it’ll help you ask insightful questions at the end of the interview.
✨Practice Your Interpersonal Skills
Since this role involves a lot of customer interaction, practice how you communicate. Role-play common customer scenarios with a friend or family member. Focus on being friendly, approachable, and clear in your explanations, as these skills are crucial for building strong relationships with clients.
