At a Glance
- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a leader in financial access with a global impact.
- Benefits: Competitive salary, personal use of company vehicle, and extensive health benefits.
- Other info: Flexible work environment with opportunities for training and career growth.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
The predicted salary is between 30000 - 33000 € per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
This advert is for future openings within our Field Service Team. By applying, you’ll be considered for upcoming opportunities. Our team regularly reviews applications and will contact you if a suitable role becomes available.
Location: Derby or Leicester - Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Carry out work with adherence to the Health & Safety Policy
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
WHAT WE CAN OFFER YOU:
- £30,000 - £33,000 depending on experience
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- Health & Safety training
- 24 days holiday, rises to 25 after 5 years’ service.
- Competitive defined contribution company pension with Fidelity.
- 75% Employer funded single private medical cover with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
Thank you for your interest in our position. This is an evergreen job posting for future openings, meaning we may not have an open role at this time, but we use candidates gathered from this posting to build a pipeline of candidates for future needs. As a result, individual application feedback will not be provided. Submitting your application allows our recruiting team to consider you as positions become available.
Candidates seeking immediate opportunities are encouraged to review current openings on the NCR Atleos Careers page.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Field Service Engineer employer: NCR Atleos
NCR Atleos is an exceptional employer, offering a dynamic work environment for Field Service Engineers in Derby and Leicester. With competitive salaries, comprehensive training, and a strong focus on employee well-being, including health benefits and a company vehicle for personal use, we foster a culture of growth and support. Join us to be part of a global leader dedicated to enhancing financial access while enjoying opportunities for professional development and a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our Careers page for any immediate openings that might suit you perfectly.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your relevant experience, especially in IT and mechanical repair, to show us you’re the right fit!
Show Off Your Skills:Don’t hold back on showcasing your problem-solving skills and customer service experience. We want to see how you can take ownership of issues and ensure customer satisfaction!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Remember to apply through our careers page! It’s the best way for us to receive your application and consider you for future openings in our Field Service Team.
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
As a Field Service Engineer, you'll be dealing with ATMs and various tech equipment. Brush up on your knowledge of computer hardware, software, and mechanical repair. Be ready to discuss your experience with Windows operating systems and any relevant troubleshooting you've done.
✨Show Off Your Problem-Solving Skills
This role requires quick thinking and strong problem-solving abilities. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues. Highlight how you took ownership of customer problems and ensured their satisfaction.
✨Understand the Company Culture
Familiarise yourself with NCR Atleos and its mission to expand financial access. Knowing their values and how they operate will help you align your answers during the interview. It shows you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would handle specific situations, like a malfunctioning ATM or a customer complaint. Practising these scenarios can help you articulate your thought process clearly.
