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For Companies At a Glance
- Tasks: Investigate and resolve software issues while advising customers on best practices.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Enjoy hybrid work, structured onboarding, and ongoing training opportunities.
- Why this job: Make a real impact by helping customers overcome challenges with cutting-edge software.
- Qualifications: Bachelor's degree in a related field and 2-4 years of experience required.
- Other info: Be part of a supportive team focused on growth and collaboration.
The predicted salary is between 30000 - 48000 ÂŁ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self‑service availability for financial institutions and retailers across the globe.
Role: Software Support Specialist
Location: Dundee (Hybrid)
Grade: 10
Position Summary & Key Areas Of Responsibility
As a Software Support Specialist, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists. Your responsibilities will include:
- Investigating and resolving moderately complex software issues.
- Identifying, confirming, and documenting product bugs.
- Reproducing customer‑reported issues in test environments.
- Advising customers on product usage and best practices.
- Assisting with software configuration and optimization.
- Collaborating with cross‑functional teams to drive issue resolution.
- Following and contributing to structured support processes and documentation to ensure consistent, high‑quality service delivery.
What We’re Looking For
We’re seeking a technically skilled, customer‑focused professional who thrives in a collaborative environment. Ideal candidates will have:
- A process‑oriented mindset with strong attention to detail.
- Solid understanding of software systems and troubleshooting methodologies.
- Strong analytical and problem‑solving skills.
- Excellent communication and interpersonal abilities.
- A proactive, solution‑oriented approach to customer support.
While prior experience in a similar role is required, comprehensive training and mentorship will be provided to help you succeed in this position.
Why Join Us
- Work with cutting‑edge proprietary software used by clients worldwide.
- Be part of a supportive, growth‑oriented team.
- Receive structured onboarding, ongoing training, and career development opportunities.
- Make a real impact by helping customers overcome challenges and achieve success.
Technical Qualifications
- ATM Client Software
- Client/Server technologies.
- Microsoft Windows technologies.
- Any exposure to ATM/ITM operations and technologies would be a plus but not required.
Basic Qualifications
- Bachelor's degree in a computer/science‑related field, typically software engineering, electronics, information systems, or a related field.
- 2–4 years of related experience.
EEO Statement
NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Software Support Specialist in Dundee employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Specialist in Dundee
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NCR Atleos on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to software support. Think about how you'd tackle specific issues and be ready to share examples of your problem-solving skills. We want to see that analytical mindset in action!
✨Tip Number 3
Show off your tech skills! If you have experience with client/server technologies or Microsoft Windows, make sure to highlight that during your conversations. We love candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at NCR Atleos.
We think you need these skills to ace Software Support Specialist in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Software Support Specialist role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical skills and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing candidates who are genuinely excited about helping customers and solving software issues.
Showcase Your Communication Skills: As a Software Support Specialist, communication is key. In your application, highlight any experiences where you’ve successfully communicated complex information to customers or team members. We appreciate clear and effective communicators!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our official channels!
How to prepare for a job interview at NCR Atleos
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software systems relevant to the role. Brush up on troubleshooting methodologies and be ready to discuss how you've resolved complex issues in the past. This will show your technical skills and problem-solving abilities.
✨Prepare for Customer Scenarios
Think about common customer issues you might encounter and how you would address them. Be prepared to share examples of how you've advised customers on best practices or optimised software configurations. This demonstrates your customer-focused approach.
✨Showcase Your Collaboration Skills
Since the role involves working with cross-functional teams, be ready to discuss your experience collaborating with others. Share specific examples of how you've worked with engineering teams or other support specialists to drive issue resolution.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the structured support processes they follow, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.